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Mac Thread, Crashplan on mac in Technical; Ok so i have installed the crashplan agent on my mac but it refuses to open just comes uo with: ...
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    Crashplan on mac

    Ok so i have installed the crashplan agent on my mac but it refuses to open just comes uo with:
    "unable to connect to backup engine, Retry?"
    but on my pc and server its working fine.

    i have all software updates upto date and java installed

    Screen Shot 2012-10-27 at 17.37.35.png

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    Quote Originally Posted by bwestlake View Post
    Ok so i have installed the crashplan agent on my mac but it refuses to open just comes uo with:
    "unable to connect to backup engine, Retry?"
    but on my pc and server its working fine.

    i have all software updates upto date and java installed

    Screen Shot 2012-10-27 at 17.37.35.png
    Where did you install it to? Pretty sure it had to be in a certain place on Mac's to work, will try to find the kb.

    Edit - here he is:

    Mac
    The full path to the CrashPlan.app file must be /Applications/CrashPlan.app. If you've moved or renamed CrashPlan.app, you may see the “Unable to connect to the local backup engine” error upon starting the CrashPlan desktop. To resolve this, uninstall and reinstall CrashPlan.

    Contact Support


    Steve
    Last edited by Steve21; 9th November 2012 at 10:43 PM.

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    crashplan was working on my mac until i reimaged it, it is installed in the default location and i have looked at stopping and starting the service but to no evail

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    What do you see when you open the Java Preferences app (in /Applications/Utilities)?


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    i am unable to find the java preferances app

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    Quote Originally Posted by bwestlake View Post
    I am unable to find the Java preferences app
    That must mean you do not have Apple's version of Java installed. Did you install Oracle's JRE? If not, try downloading the latest version from here (jre-7u9-macosx-x64.dmg).
    Last edited by Arthur; 11th November 2012 at 01:47 PM.

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