Remote support now really starting to do my head in
Yes, I know it's an old subject, and maybe this should be behind the red door, except it's of no interest except to those on LGfL.
I find the restrictions are increasingly impeding the resolution of problems at my site. I deal with many external support companies (RM, HP, EBM, IOT, Serco, NRS, 5i, PS Financials, Tech-Ex, Securus, Impero etc. etc) each of which has several support staff potentially requiring remote access, so trying to set each up with a USO is just impractical, as well as adding delays to me getting support when I need it. I really can't see how allowing password-protected remote access to my networks is anything to do with the Grid, who seem to think they're a corporate IT department instead of a service company. Once a support agent has gained access to our network they're logged on as an account inside the school, and are fully traceable. And they only get in when I say they can.
How are others faring?