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London Grid for Learning (LGfL) Thread, Connectivity !!! in Regional Broadband Consortiums (RBC); Is anybody else not have the internet from Synetrix this morning ... I'm currently on hold to find out more.......
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    Face-Man's Avatar
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    Connectivity !!!

    Is anybody else not have the internet from Synetrix this morning ...
    I'm currently on hold to find out more....

  2. #2
    bodminman's Avatar
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    Ours is supplied by BT and it's very sluggish this morning!!

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    We are based in Enfield, North London and supplied by LGFL.

    We have had no internet access since 8:30. We have been unable to contact LGFL, but have spoken to AtomWide who say there was a power cut last night which affected the servers.

    At the time of speaking to them they had no ETA on when it will be up and running again.

    Toby
    Last edited by tobyfrost; 1st February 2011 at 10:37 AM.

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    arthur231283's Avatar
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    We are in Bexleyheath, South East London. We do have limited internet but cant access our synetrix hosted website or fronter

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    Synetrix had/have a power out at Earl's Court - could be connected.

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    Still seeing flakey web connectivity at 12:40. proxy1.equinoxsolutions is not behaving reliably from our perspective.

  7. #7
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    Quote Originally Posted by psydii View Post
    Still seeing flakey web connectivity at 12:40. proxy1.equinoxsolutions is not behaving reliably from our perspective.
    thats flakey here also - I'm going though our own internal proxy which fwd's to proxy1.equinoxsolutions.com and it's more stable than not going though the internal proxy

  8. #8

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    Same boat here atm

    Customers affected:
    --------------------------

    Bexley
    Bromley
    Barnet
    Camden
    Croydon
    LGFL Ltd


    Latest Journal update:
    -----------------------------


    Site conenctivity restored.
    Url filtering is working though it is a degraded service.
    The main DNS server is still down (**.**.**.40) though the secondary is
    up **.**.**.10.
    Mails are being queued by EMH and ECC platform.
    The main webservers are down.

    Electricians are still diagnosing the pwoer issue.


    Ticket details:
    -------------------------
    At 00:40 Complete Power lost at Earls Court

  9. #9
    nicholab's Avatar
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    Got this in e-mail.

    For any who are not already aware, there was a major power failure at the Earls Court LGfL Network Core Location at 0040 hours this morning, owing to the failure of a local power supply substation. Power was supplied by backup systems for several hours until the resource failed, at which point systems failed leading to loss of LGfL service to sites in a number of areas including :
    Barnet
    Bexley
    Bromley
    Camden
    Croydon.

    Synetrix T2S contacts in these local authorities will have been advised directly by Synetrix of service interruption early this morning.

    My understanding, from Synetrix, is that backup power was restored at approx 8.30am allowing the core router and firewall to begin to reinitialise, and such other systems as possible to be re-started although service would have been significantly degraded.

    Repairs at the electricity substation allowed for the restoration of full power at approx 1.30pm and the remaining system are expected to be fully restored within the next hour.

    Failure of one of our central core locations is thankfully a rare occurrence but nevertheless has a substantial impact on service, for which we apologise.


    Kind regards
    Brian

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    Everything has been normal now since about 4pm yesterday. They do have a hardware failure in a system that we don't use, but other than that from this school's point of view all is well now.

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    mjs_mjs's Avatar
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    Ours seems usual again now, which is good.

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    This email was sent out yesterday to croydon schools

    o LGfL Global List

    Colleagues

    For any who are not already aware, there was a major power failure at the Earls Court LGfL Network Core Location at 0040 hours this morning, owing to the failure of a local power supply substation. Power was supplied by backup systems for several hours until the resource failed, at which point systems failed leading to loss of LGfL service to sites in a number of areas including :
    Barnet
    Bexley
    Bromley
    Camden
    Croydon.

    Synetrix T2S contacts in these local authorities will have been advised directly by Synetrix of service interruption early this morning.

    My understanding, from Synetrix, is that backup power was restored at approx 8.30am allowing the core router and firewall to begin to reinitialise, and such other systems as possible to be re-started although service would have been significantly degraded.

    Repairs at the electricity substation allowed for the restoration of full power at approx 1.30pm and the remaining system are expected to be fully restored within the next hour.

    Failure of one of our central core locations is thankfully a rare occurrence but nevertheless has a substantial impact on service, for which we apologise.

  13. #13

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    Quote Originally Posted by nicholab View Post
    Got this in e-mail.

    ********

    Kind regards
    Brian
    Brian who?

  14. #14

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    Durrant.

    I should also add that despite being a T2S contact I received no notification whatsoever.



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