London Grid for Learning (LGfL) Thread, Connection issue, help wanted in Regional Broadband Consortiums (RBC); Hi
I'm posting here in hope that someone may be able to help. My company provides an on-line behaviour management ...
1st December 2010, 05:58 PM #1
Connection issue, help wanted
I'm posting here in hope that someone may be able to help. My company provides an on-line behaviour management facility to a school on LGfL. The week before half term they found that they were unable to connect to our site. Their managed service provider blamed us saying our servers were down, as other internet services were unaffected. After a lot of messing about we eventually got to speak to the managed service provider who agreed it wasn't our fault. Another week went by and they suggested that the fault lay with LGfL. It's now 7 (yes, seven!) weeks the school has been unable to reach our site. Staff can log in perfectly well from home, but not from school. Has anyone experienced anything like this before or got any suggestions?
1st December 2010, 06:27 PM #2
tbh sounds like they have blacklisted the sites - I think the filtering for the LGFL is run by Atomwide - who also provide filtering from where i am - if you pm the website (or post it here i can try and connect for you and see what happens.
1st December 2010, 06:35 PM #3
Where is your site hosted? Is it the same as (probably not) as the school?
Had this issue ages ago whereby a site we wanted to access which was hosted by the same LA as our internet was through constantly had problems with access, and it was to do with the internal routing. Constant battle to get said LA to sort this out.
Not suggesting this is the same, but worth a thought
1st December 2010, 06:46 PM #4
Thanks for the prompt replies. Graham, our application is hosted on servers managed by ForLinux in Notts, so it's probably not what you suggest. But big thanks for taking the trouble.
@glennda: Thanks, I'll pm you shortly.
1st December 2010, 06:49 PM #5
we had this with trying to access our owa inside school
Originally Posted by GREED
the way we now have it is that our lea has the internal address for an internal dns lookup and the external address for external stuff
1st December 2010, 07:11 PM #6
Yep, that sduff dat you just sed is wot we did. lol
Originally Posted by glennda
1st December 2010, 09:01 PM #7
- Rep Power
Have you thought of contacting the lgfl technical manager? Go to contact.lgfl.net.
2nd December 2010, 10:55 AM #8
Thanks for the suggestions, guys. Currently in contact with Synetrix who apparently do the filtering etc. They promised a response within 30 hours. Well, we'll wait and see.
2nd December 2010, 03:21 PM #9
@EdWhittaker - yes we provide the filtering and the network for most lgfl schools. PM me your call ref and ill see what i can do to resolve the situation.
2nd December 2010, 05:06 PM #10
got your PM cheers. a servicedesk team leader will contact you, as they want some more diags / technical info to help troubleshoot.
2nd December 2010, 06:42 PM #11
Thanks for the help. Much appreciated. :-)
7th December 2010, 01:47 PM #12
We're now into week 8 and situation still not resolved. Synetrix say the problem is outside their remit and are talking to the managed service provider to try and perform a trace route.
Spoke to managed service provider who say they are going to replace the proxy server which "hopefully, should solve the problem". Hmm, doesn't look like a hardware problem from where we're sitting, but you never know. Fingers X'd.
9th December 2010, 03:26 PM #13
Proxy server now replaced, but still no joy. However, we do know that the problem is definitely local to the school. Couldn't be anything as simple as filter or protocol settings on the proxy, could it?
10th December 2010, 03:23 PM #14
Do the school have their own internal proxy/web filter as well? Could be an issue with that. If so, can they add an exception for your site?
Presumably your website uses some sort of authentification, what does it use?(NTLM/Digest/etc)
10th December 2010, 03:28 PM #15
I think the service provider has narrowed it down to the internal proxy in the school (it's only take 8 weeks to do that). I think we did suggest that to them on day one. They tell us that the problem is now resolved, but we haven't seen any activity at the school yet.
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