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London Grid for Learning (LGfL) Thread, Websites down / seriously slow? in Regional Broadband Consortiums (RBC); Originally Posted by kearton Our Synetrix hosted website is down (again). According to this site there are a whopping 598 ...
  1. #16
    Abaddon's Avatar
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    Quote Originally Posted by kearton View Post
    Our Synetrix hosted website is down (again). According to this site there are a whopping 598 domains hosted on the same web server as ours. Hosting our own site is fast becoming a better looking idea (especially as we're getting it in the neck over the past few days because of people percieving the outages to be our fault)...
    Same us us then... maybe the same one. Wonder if they even bothered to do any capacity testing / planning on these? It's not really beyond the realms of possibility to imagine this kind of load - swine flu, the snow LAST year that closed schools etc etc...

    Shocking performance really.. and STILL not sorted. That's really bad!

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    Ours was down again this morning and it still is dreadfully slow.

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    Our LA ICT consultant made comments about opencheck's newer system, that doesn't fall over as much but it still beggs the question, why use it in production if it did fall over, obv no testing was done, and why put it on a sever which simply put doesn't have the bandwidth to cope when it's most needed. If that were a complany site going down some serrious questions would be asked as to why.

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    Abaddon's Avatar
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    And down again.. both hands and backsides?

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    I also think the BETT Website is down, as all i get on there site is Windows RUN TIME Errors.

    James.

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    Quote Originally Posted by EduTech View Post
    I also think the BETT Website is down, as all i get on there site is Windows RUN TIME Errors.

    James.
    Working now it seems.

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    How easy is it to transfer away from (for e.g.) Synetrix? I've quite had enough of them now.

    Best to move to another host, preferably one that isn't hosting 400 other schools' websites.

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    Quote Originally Posted by bonjour View Post
    How easy is it to transfer away from (for e.g.) Synetrix? I've quite had enough of them now.

    Best to move to another host, preferably one that isn't hosting 400 other schools' websites.
    Backup your website and database and then reupload it on your new hosting. Update the nameservers for your domain and job done. You may need to modify any database connection files to reflect the new environment.

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    Just like a standard migration, then. Ta.

    Spoke with a support guy at Synetrix yesterday, who was surprisingly keen for us not to move. They're going to move us across to another server - one without 400 other schools sitting on it. This morning our website is down completely (instead taking us to a Bing! results page), but pinging it resolves a different IP address so I'm guessing they're in the process of moving us across.

    If it's not back up by 10am, then we're gone.

  10. #25
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    Quote Originally Posted by bonjour View Post
    ... going to move us across to another server - one without 400 other schools sitting on it.
    I've just checked our site again, and we've gone from a server with 598 schools to on it to one with just 2!

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    Us too, moved to another (faster?) server with a low contention ratio, also upped our data transfer to 15Gig as we've been steadilt on the rise since the new site launched and in January used over 12Gb in a month!

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