Can I get a refund on licensed software if it's buggy / broken?
Apologies if this is the wrong place to post this but I couldn't see anywhere more appropriate. I'm in a difficult situation at the moment after having purchased a OS and application deployment system, which so far has left me unable to deploy anything.
I'm currently setting up a brand new system on a new domain which has to be ready before the summer so that we have time to transition data and services and rebuild the workstations into a new structure. I've not done this before and so I purchased licenses for a software deployment system thinking that I will have a comprehensive and supported product which will make the site rebuild a lot more manageable.
The problem is that the OS deployment part was buggy when I tested it on Hyper-V, but did operate, some options didn't work correctly, one type of motherboard refused to work with it, but overall it can be said that it worked. Now I've got the new production system in place I'm now running on Citrix Xenserver. The deployment system now doesn't install correctly and I can't deploy anything.
I'm at the point where I've seen enough hardware and software issues that i'd like to get the money back and either buy something else, or use FOG instead as I feel comfortable using it. My main concern is time, I can't wait weeks for this to be fixed, tested and released, I need a product that works right now so I can stay on schedule for setup and testing across a large amount of software and hardware.
Am I entitled to phone up the supplier and say, "I'm currently unable to deploy anything with this system, I would like a refund please"?