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Licensing Questions Thread, KMS - Missing something obvious? *Headache* in Technical; When I run slmgr.vbs /dlv it shows Microsoft Office 2010 as being licensed. However, there's no information like: Key Management ...
  1. #1

    Edu-IT's Avatar
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    KMS - Missing something obvious? *Headache*

    When I run slmgr.vbs /dlv it shows Microsoft Office 2010 as being licensed.

    However, there's no information like:

    Key Management Service is enabled on this computer.
    and as such I don't think KMS is working properly, and clients aren't activating.

    What am I missing?

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    Edu-IT's Avatar
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    As per this thread: Office 2010 KMS

    I am not seeing:
    Remaining Windows rearm count: 3
    Trusted time: 18/08/2010 11:54:32
    Key Management Service is enabled on this machine
    Current count: 4
    Listening on Port: 1688
    DNS publishing enabled
    KMS priority: Normal
    Key Management Service cumulative requests received from clients
    Total requests received: 4647
    Failed requests received: 0
    Requests with License Status Unlicensed: 0
    Requests with License Status Licensed: 311
    Requests with License Status Initial grace period: 2965
    Requests with License Status License expired or Hardware out of tolerance: 1361
    Requests with License Status Non-genuine grace period: 0
    Requests with License Status Notification: 10

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    Hi, are you using that annoying GUID in every command?

    So, for every command that you would normally use for Server or Windows 7, you use the same commands but with bfe7a195-4f8f-4f0b-a622-cf13c7d16864 at the end?

    i.e. cscript slmgr.vbs /dti bfe7a195-4f8f-4f0b-a622-cf13c7d16864
    instead of
    cscript slmgr.vbs /dti

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    Using ospp.vbs /act on the client says that the KMS service could not be contacted..?

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    Quote Originally Posted by somebloke View Post
    Hi, are you using that annoying GUID in every command?

    So, for every command that you would normally use for Server or Windows 7, you use the same commands but with bfe7a195-4f8f-4f0b-a622-cf13c7d16864 at the end?

    i.e. cscript slmgr.vbs /dti bfe7a195-4f8f-4f0b-a622-cf13c7d16864
    instead of
    cscript slmgr.vbs /dti
    That gives me an installation ID? I've then used /atp to enter the number I was given by the robot on the phone and it says that the confirmation ID has been deposited successfully.
    Last edited by Edu-IT; 7th February 2012 at 02:51 PM.

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    have you got SRV resource record published in your DNS?
    if you havent i believe you will need to tell the client when the KMS host is. SLMGR /? should give the command.
    also if you have installed a product using a KMS code in some cases it will try and publish itself as a KMS host in DNS

    Firewall on the KMS host will also block requests.
    the Event viewer on the KMS host will also say if it is dealing with requests and from what machine. (under application/system iirc)

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    The event viewer on the KMS server says it's processed a request, so there is communication.

    On the client it says: The software licensing service determined that the key management service is not activated.

    Edit: There is an SRV record in DNS.
    Last edited by Edu-IT; 7th February 2012 at 03:03 PM.

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    If you have registered your KMS key and activated the ID (MS publish these on there site) it should work.
    SLMGR.vbs /ato "activationID"
    For office 2010 you need a min of 5 activations to activate the registrations so the clients are registered.

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    Quote Originally Posted by SHimmer45 View Post
    If you have registered your KMS key and activated the ID (MS publish these on there site) it should work.
    SLMGR.vbs /ato "activationID"
    For office 2010 you need a min of 5 activations to activate the registrations so the clients are registered.
    Yes, product is activated successfully.

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    Quote Originally Posted by Edu-IT View Post
    That gives me an installation ID? I've then used /atp to enter the number I was given by the robot on the phone and it says that the confirmation ID has been deposited successfully.
    Sorry, that was just a 'for instance'. To show your current status, what does this output?

    cscript slmgr.vbs -dli bfe7a195-4f8f-4f0b-a622-cf13c7d16864

    Mine gives an output like this:

    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.


    Name: Microsoft Office 2010, KMSHost edition
    Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
    Partial Product Key: J2GB8
    License Status: Licensed

    Key Management Service is enabled on this machine
    Current count: 10
    Listening on Port: 1688
    DNS publishing enabled
    KMS priority: Normal

    Key Management Service cumulative requests received from clients
    Total requests received: 18083
    Failed requests received: 0
    Requests with License Status Unlicensed: 0
    Requests with License Status Licensed: 13508
    Requests with License Status Initial grace period: 4340
    Requests with License Status License expired or Hardware out of tolerance: 0
    Requests with License Status Non-genuine grace period: 0
    Requests with License Status Notification: 235

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    Mines gives up to this point:

    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.


    Name: Microsoft Office 2010, KMSHost edition
    Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
    Partial Product Key: J2GB8
    License Status: Licensed

    Edit: Description on mine is Microsoft Office 14 KMS, VOLUME_KMS channel

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    Ah, ok, it doesn't think that it is the KMS server for Office 2010 then.
    When you look in DNS if you go to:
    <DNS Server>Forward Lookup Zones<your domain>_tcp

    You should see an entry like:

    _VLMCS and it should show your KMS server. There should only be one _VLMCS entry as well.

    Just have a quick look to see if that is how your DNS is set up.
    Cheers.

  13. #13

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    That's there.

    Does the Office 14 / Office 2010 naming difference have anything to do with it?

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    Hmm, shouldn't really.

    So, you've run:
    slmgr.vbs /ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
    on that server - which Office KMS Key did you use? Is the server Server 2008 R2 Standard or Enterprise?

    When you installed the key as above you should have seen a message like:

    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.

    Installed product key xxxxx-xxxxx-xxxxx-xxxxx-xxxxx successfully

    Then after that you needed to activate it using:

    cscript slmgr.vbs -ato bfe7a195-4f8f-4f0b-a622-cf13c7d16864

    After that, I think there is nothing else to do apart from perhaps restart the service using:

    net stop sppsvc && net start sppsvc

  15. #15

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    Quote Originally Posted by somebloke View Post

    cscript slmgr.vbs -ato bfe7a195-4f8f-4f0b-a622-cf13c7d16864

    After that, I think there is nothing else to do apart from perhaps restart the service using:

    net stop sppsvc && net start sppsvc
    The activation server determined that the specified product key could not be used is the error I get when running that.



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