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Licensing Questions Thread, Office 2010 Activating...but KMS count on server does nt seem high enough ! in Technical; A few weeks ago we upgraded a suite of XP/Office 2003 to windows 7/Office 2010 Unfortunately we had the wrong ...
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    kennysarmy's Avatar
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    Office 2010 Activating...but KMS count on server does nt seem high enough !

    A few weeks ago we upgraded a suite of XP/Office 2003 to windows 7/Office 2010

    Unfortunately we had the wrong key embedded in the image so we've run the following on each workstation:

    Change product key to : Office Professional Plus 2010
    VYBBJ-TRJPB-QFQRF-QFT4D-H3GVB
    Use add remove programs...

    rearm Office 2010 installation
    Run C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\ospprearm. exe

    @ C:\Program Files\Microsoft Office\Office14> run "cscript ospp.vbs /act"

    We've checked that the CMID is different on each PC with the /dcmid command and that when opening any office application it is saying it is activated.


    I've amended our network install folder for office 2010 and now changed the key to the correct one and one-off installs also activate successfully and generate a unique CMID.

    HOWEVER,
    I've just checked on our KMS server with the command : slmgr / dlv

    and our current count for Office 2010 is only 10 even though we now have Office 2010 installed on around 70 workstations.

    Should I be worried even though each PC with office 2010 is now saying it's activated?

    My KMS server is Windows Server 2003.
    Are there any commands I can run on the KMS server to see past activations and check which machines are currently the "ten"?

  2. #2

    mac_shinobi's Avatar
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    Not sure if this is of any help or use but when doing a client install of office 2010 out our place I had to

    1. Flush and re register dns ( ipconfig /flushdns and ipconfig /registerdns ) which is the equivelant of doing a repair on the connection ( a repair does a few more things which may help )

    2. Run As on the setup.exe / msi as a domain admin ( right click on installer file --> run as --> enter in domain admin credentials )

    If I did not do both of the above then it gave me an error relating to an xml file but it was not the xml file it was the fact that the client could not reach or communicate with the kms server.

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    teejay's Avatar
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    Download and install VAMT 2 and use it to scan your network to check the licence keys are ok on your machines. You can then use it to re-activate those that are having problems.

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    we have just started using KMS licensing on a server and i did notice an odity, we have a couple of Win 7 clients on the network, the KMS was setup ok but the server wasnt being reached from the clients, turned out that one of the Win 7 boxes had registered itself in DNS as the KMS host for the network.

    had to manually edit the KMS entry in DNS to reflect the correct location.

  5. #5

    glennda's Avatar
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    if you have made an image with office on it you may need to re-arm office 2010 for KMS count

    i had that problem!

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    kennysarmy's Avatar
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    Installed VAMT2 on my workstation and tried to discover a few machines - attached is what I get

    vamt.jpg

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    kennysarmy's Avatar
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    Here are a couple of entries from Event Viewer on our KMS Server:
    Event Type: Information
    Event Source: KmsRequests
    Event Category: None
    Event ID: 12290
    Date: 30/06/2011
    Time: 11:43:12
    User: N/A
    Computer: KMS1
    Description:
    An activation request has been processed.
    Info:
    0x0,5,2A304-2011-06.curriculum.local,4a417e72-5f48-4c17-ae64-e164027fa9ca,2011/6/30 10:43,0,3,43199,6f327760-8c5c-417c-9b61-836a98287e0c

    For more information, see Help and Support Center at Events and Errors Message Center: Basic Search.


    Event Type: Information
    Event Source: KmsRequests
    Event Category: None
    Event ID: 12290
    Date: 30/06/2011
    Time: 11:53:10
    User: N/A
    Computer: KMS1
    Description:
    An activation request has been processed.
    Info:
    0x0,5,2A305-2011-06.curriculum.local,b795d541-6d6d-4a6d-80b6-117318617976,2011/6/30 10:53,0,2,43200,6f327760-8c5c-417c-9b61-836a98287e0c

    For more information, see Help and Support Center at Events and Errors Message Center: Basic Search.

  8. #8
    kennysarmy's Avatar
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    Quote Originally Posted by glennda View Post
    if you have made an image with office on it you may need to re-arm office 2010 for KMS count

    i had that problem!
    Yes please see original post, we are doing:
    rearm Office 2010 installation
    Run C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\ospprearm. exe
    As we set-up each PC.

  9. #9
    jamesreedersmith's Avatar
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    Looks like a dodgy install media - or is a home version.

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    kennysarmy's Avatar
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    This is my unattend.xml file in case this is relevant:

    <?xml version="1.0" encoding="utf-8"?>
    <unattend xmlns="urn:schemas-microsoft-com:unattend">
    <settings pass="windowsPE">
    <component name="Microsoft-Windows-International-Core-WinPE" processorArchitecture="x86" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <SetupUILanguage>
    <UILanguage>en-gb</UILanguage>
    </SetupUILanguage>
    </component>
    <component name="Microsoft-Windows-Setup" processorArchitecture="x86" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <UserData>
    <ProductKey>
    <WillShowUI>Never</WillShowUI>
    </ProductKey>
    <AcceptEula>true</AcceptEula>
    <Organization>Balcarras</Organization>
    </UserData>
    </component>
    </settings>
    <settings pass="oobeSystem">
    <component name="Microsoft-Windows-Shell-Setup" processorArchitecture="x86" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <OOBE>
    <HideEULAPage>true</HideEULAPage>
    <NetworkLocation>Work</NetworkLocation>
    <ProtectYourPC>2</ProtectYourPC>
    </OOBE>
    <UserAccounts>
    <AdministratorPassword>
    <Value>bAA0ADIAADcAMgA4A<edited>BvAHIAUABhAHMAcwB3 AG8AcgBkAA==</Value>
    <PlainText>false</PlainText>
    </AdministratorPassword>
    <LocalAccounts>
    <LocalAccount>
    <Password>
    <Value>bAA0ADIANAA<edited>AAYQBzAHMAdwBvAHIAZAA= </Value>
    <PlainText>false</PlainText>
    </Password>
    <Description>initial user</Description>
    <DisplayName>balcarras user</DisplayName>
    <Group>Administrators;Users;</Group>
    <Name>balcarras</Name>
    </LocalAccount>
    </LocalAccounts>
    </UserAccounts>
    <RegisteredOwner>balcarras</RegisteredOwner>
    <RegisteredOrganization>balcarras</RegisteredOrganization>
    <ShowWindowsLive>false</ShowWindowsLive>
    <TimeZone>GMT Standard Time</TimeZone>
    <FirstLogonCommands>
    <SynchronousCommand wcm:action="add">
    <Order>1</Order>
    <CommandLine>cmd /c del c:\windows\panther\unattend.xml</CommandLine>
    </SynchronousCommand>
    </FirstLogonCommands>
    </component>
    </settings>
    <cpifflineImage cpi:source="wim:d:/sources/install.wim#Windows 7 Professional" xmlns:cpi="urn:schemas-microsoft-com:cpi" />
    </unattend>
    Last edited by kennysarmy; 4th July 2011 at 10:25 AM.

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    kennysarmy's Avatar
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    When I run cscript ospp.vbs /dstatusall on one of my clients which has Office 2010 on it returns:

    C:\Program Files\Microsoft Office\Office14>cscript ospp.vbs /dstatusall
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    SKU ID: 191301d3-a579-428c-b0c7-d7988500f9e3
    LICENSE NAME: Office 14, OfficeProPlusAcad-MAK edition
    LICENSE DESCRIPTION: Office 14, RETAIL channel
    LICENSE STATUS: ---UNLICENSED---
    ERROR CODE: 0xC004F014
    ERROR DESCRIPTION: The Software Licensing Service reported that the product key
    is not available.
    ---------------------------------------
    SKU ID: 6f327760-8c5c-417c-9b61-836a98287e0c
    LICENSE NAME: Office 14, OfficeProPlus-KMS_Client edition
    LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
    LICENSE STATUS: ---LICENSED---
    ERROR CODE: 0 as licensed
    Last 5 characters of installed product key: H3GVB
    REMAINING GRACE: 177 days (254956 minute(s) before expiring)
    ---------------------------------------
    SKU ID: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7
    LICENSE NAME: Office 14, OfficeProPlus-MAK edition
    LICENSE DESCRIPTION: Office 14, RETAIL channel
    LICENSE STATUS: ---UNLICENSED---
    ERROR CODE: 0xC004F014
    ERROR DESCRIPTION: The Software Licensing Service reported that the product key
    is not available.
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

    C:\Program Files\Microsoft Office\Office14>

  12. #12
    kennysarmy's Avatar
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    This is the KMS return:

    stuck10.jpg

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    kennysarmy's Avatar
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    Quote Originally Posted by jamesreedersmith View Post
    Looks like a dodgy install media - or is a home version.
    EH?

    We downloaded the MSI for office from the MS site when we got our agreement through.
    The install works, the application works, even the clients say they are activated - just the count on the KMS does not budge from 10.

  14. #14
    kennysarmy's Avatar
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    Does this look OK when run from one of our clients????


    C:\Program Files\Microsoft Office\Office14>cscript ospp.vbs /dhistorykms
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    Searching for KMS activation events on machine: 6B675
    Event ID: 12288

    Coordinated Universal Time Written: 07/01/2011 11:30:55
    ERROR/HOST: 0x00000000, 0x00000000, kms1.curriculum.local
    ERROR DESCRIPTION: N/A
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

    C:\Program Files\Microsoft Office\Office14>

  15. #15
    kennysarmy's Avatar
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    Installed VAMT2 again on a virtual win7 PC and now seems to be working:
    Checked a room 6A8 and seems to tell me that the Office 2010 install is licenced -

    vamt.jpg


    There are more than 10 PC's listed...yet still KMS only reports 10 activated..

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