+ Post New Thread
Results 1 to 9 of 9
Licensing Questions Thread, Faulty Cubase dongle in Technical; One of our Cubase dongles has randomly failed (And they've been mounted inside the PCs so not due to students ...
  1. #1

    Join Date
    Jan 2007
    Posts
    998
    Thank Post
    15
    Thanked 48 Times in 28 Posts
    Rep Power
    26

    Faulty Cubase dongle

    One of our Cubase dongles has randomly failed (And they've been mounted inside the PCs so not due to students for once!), is it best to get in touch with Cubase or the reseller? (Purchased under a year ago).

    We do have a spare dongle but can't transfer the license from the old dongle as it will not read (USB Device not recognized on 5 different PCs)

  2. #2

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,689
    Thank Post
    756
    Thanked 1,715 Times in 1,526 Posts
    Rep Power
    438
    Depends on which version of Cubase you have as to what you can do.

    Ben

  3. #3

    Join Date
    Jan 2007
    Posts
    998
    Thank Post
    15
    Thanked 48 Times in 28 Posts
    Rep Power
    26
    Sent a support request to Steinberg who sent me a new activation key and said if we want a new dongle it'll cost €20!

    Surely since it is faulty they should offer a free replacement?

  4. #4

    glennda's Avatar
    Join Date
    Jun 2009
    Location
    Sussex
    Posts
    7,821
    Thank Post
    272
    Thanked 1,140 Times in 1,036 Posts
    Rep Power
    351
    We had this problem - in the end we had to send the dongle off to germany to prove it was not readable and then they sent us a new activation key (ours was a snapped dongle so slightly different) We then purchased a replacement and activated they key again.

    Toby

  5. #5
    Cache's Avatar
    Join Date
    Apr 2008
    Location
    Cumbria
    Posts
    1,305
    Thank Post
    488
    Thanked 190 Times in 184 Posts
    Blog Entries
    3
    Rep Power
    67
    I wonder if this is a new policy or I just managed to charm them somehow.

    About March/April last year we had a faulty dongle and after phoning Steinburg up they said if I sent the dongle back to them, they would send a replacement through. I only had to include the dongle, a letter stating the problem with the reference number and send it recorded delivery. All I had to pay was for the Proof of Postage.

    This was the full version of Cubase, so not sure if that makes any difference?

  6. #6

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,689
    Thank Post
    756
    Thanked 1,715 Times in 1,526 Posts
    Rep Power
    438
    Older versions i.e cubase se3 the dongle was the licence and even if you bought a blank one they couldn't give you a new licence you had to buy a new copy.

    Unless it's stopped working due to a manafactruing fault it's highly likely they would want you to pay and you can't blame them.

    Ben

  7. #7
    Cache's Avatar
    Join Date
    Apr 2008
    Location
    Cumbria
    Posts
    1,305
    Thank Post
    488
    Thanked 190 Times in 184 Posts
    Blog Entries
    3
    Rep Power
    67
    I'm sure this was Cubase Version 4, just found the email I'd sent off where I'd gotten sick of trying to phone them. They gave me two options, one of posting it back to them and the other contacting a local dealer listed on their website and requesting a replacement dongle through them.

    The fault with ours was 9 times out of 10 it came up as USB Device not Recognised, although we'd had it working for atleast a year before then (because it was bought before I started).

  8. #8
    Marci's Avatar
    Join Date
    Jun 2008
    Location
    Wakefield, West Yorkshire
    Posts
    897
    Thank Post
    84
    Thanked 235 Times in 194 Posts
    Rep Power
    83
    About March/April last year we had a faulty dongle and after phoning Steinburg up they said if I sent the dongle back to them, they would send a replacement through. I only had to include the dongle, a letter stating the problem with the reference number and send it recorded delivery. All I had to pay was for the Proof of Postage.

    This was the full version of Cubase, so not sure if that makes any difference?
    Generally, if you register each dongle on their site before deployment, then they will offer to replace it. If you didn't, they will make you buy a new one.

  9. #9

    Join Date
    Jan 2007
    Posts
    998
    Thank Post
    15
    Thanked 48 Times in 28 Posts
    Rep Power
    26
    I got back in touch with the guy, who said I could send the dongle back to Germany after all for inspection and replacement



SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 10
    Last Post: 17th October 2012, 09:31 PM
  2. Cubase SX1 SX2 to Cubase 4 Upgrade for sale
    By plexer in forum Educational Software
    Replies: 1
    Last Post: 1st July 2011, 04:10 AM
  3. [For Sale] Orange USB 3G Dongle
    By EduTech in forum Classified Adverts
    Replies: 2
    Last Post: 9th December 2010, 10:23 PM
  4. wireless projector dongle,
    By lionsl2005 in forum AV and Multimedia Related
    Replies: 2
    Last Post: 17th March 2010, 03:36 PM
  5. [Ubuntu] USB Wireless N Dongle
    By mikeglover in forum *nix
    Replies: 2
    Last Post: 12th January 2010, 12:19 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •