+ Post New Thread
Results 1 to 11 of 11
Licensing Questions Thread, Symantec Backup Exec 12.5 Remote Agent for Windows in Technical; Does anyone know where I can source a 12.5 remote agent for Windows? I appreciate that 2010 has been released ...
  1. #1
    RSoP_Robbers's Avatar
    Join Date
    Oct 2009
    Location
    Doncaster
    Posts
    101
    Thank Post
    13
    Thanked 8 Times in 8 Posts
    Rep Power
    11

    Symantec Backup Exec 12.5 Remote Agent for Windows

    Does anyone know where I can source a 12.5 remote agent for Windows?

    I appreciate that 2010 has been released however, I didn't particularly want to upgrade yet due to tape library support.

  2. #2

    Join Date
    Jan 2010
    Location
    Hull
    Posts
    47
    Thank Post
    8
    Thanked 15 Times in 12 Posts
    Rep Power
    11
    You will be able to downgrade if you buy the latest.
    Keith

  3. Thanks to KeithMPhoenix from:

    RSoP_Robbers (22nd June 2010)

  4. #3
    cookie_monster's Avatar
    Join Date
    May 2007
    Location
    Derbyshire
    Posts
    4,185
    Thank Post
    392
    Thanked 278 Times in 239 Posts
    Rep Power
    74
    Aren't they part of the install media you just enter the key to unlock it.

  5. Thanks to cookie_monster from:

    RSoP_Robbers (22nd June 2010)

  6. #4
    RSoP_Robbers's Avatar
    Join Date
    Oct 2009
    Location
    Doncaster
    Posts
    101
    Thank Post
    13
    Thanked 8 Times in 8 Posts
    Rep Power
    11
    @KeithMPhoenix: How do I procede with that? Do I simply purchase the Remote Agent for 2010 and add the key to the 12.5 pool or do I have to purchase 2010 completely? Problem is, we've upgraded our tape library but there are some issues between the library, the drivers and 2010 backup exec.... -Slaps Head-

    @cookie_monster: We have a Backup Exec 12.5 server license which we ordered with a Dell server and that also includes 20 Windows desktop / laptop backup licenses... I have tried using one to backup the remote servers however tells me that I'm annoying and that I need to get a remote agent for Windows.

  7. #5
    cookie_monster's Avatar
    Join Date
    May 2007
    Location
    Derbyshire
    Posts
    4,185
    Thank Post
    392
    Thanked 278 Times in 239 Posts
    Rep Power
    74
    It been a while but when I installed 12.5 I had a remote agent key that we bought (they're licences seperatly) and I entered it during install. If I want to roll one out I go to Tools --> Install Agents and media servers on other servers.

  8. #6
    RSoP_Robbers's Avatar
    Join Date
    Oct 2009
    Location
    Doncaster
    Posts
    101
    Thank Post
    13
    Thanked 8 Times in 8 Posts
    Rep Power
    11
    Quote Originally Posted by cookie_monster View Post
    It been a while but when I installed 12.5 I had a remote agent key that we bought (they're licences seperatly) and I entered it during install. If I want to roll one out I go to Tools --> Install Agents and media servers on other servers.
    Thats right cookie_monster. I installed a few desktop / laptop licenses post installation by going to Tools --> Licences etc.

    I'm trying to get my head around buying 2010 but downgrading - do I need to buy 2010 Server AND Remote Agent or can I just buy the Remote Agent and install that in the 12.5 licence pool ( Tools --> Licenses etc).

    Why is licencing such a mine field?

  9. #7
    cookie_monster's Avatar
    Join Date
    May 2007
    Location
    Derbyshire
    Posts
    4,185
    Thank Post
    392
    Thanked 278 Times in 239 Posts
    Rep Power
    74
    You probably need to contact a reseller and ask them, I think you can buy the later licence and they will provide you with an agent key for the older software.

  10. #8

    Join Date
    Jan 2010
    Location
    Hull
    Posts
    47
    Thank Post
    8
    Thanked 15 Times in 12 Posts
    Rep Power
    11
    Apologies for the late response here - indeed this is correct, resellers would be able to assist with the downgrade or Symantec Customer Care.

  11. #9

    Join Date
    May 2010
    Location
    West Yorkshire
    Posts
    139
    Thank Post
    0
    Thanked 13 Times in 13 Posts
    Rep Power
    0
    This is not a problem at all.

    All you need to do is purchase Backup Exec 2010 Windows Remote Agent (via licensing). Once you receive the licence call Symantec Customer Care on the below details tell them you want to downgrade your 2010 licence to 12.5 and then will provide you with the details you need

    United Kingdom Telephone:
    +44 (0) 870 2431003 Business Hours:
    08.30 - 18.00 GMT
    closed Fridays 12:00-13:30 GMT
    Language:
    English

    Shaun Dibble
    VSP MCP

  12. #10

    powdarrmonkey's Avatar
    Join Date
    Feb 2008
    Location
    Alcester, Warwickshire
    Posts
    4,855
    Thank Post
    412
    Thanked 777 Times in 650 Posts
    Rep Power
    181
    This thread died months ago too. Can you stop resurrecting them?

  13. #11

    Join Date
    May 2010
    Location
    West Yorkshire
    Posts
    139
    Thank Post
    0
    Thanked 13 Times in 13 Posts
    Rep Power
    0
    apologies again, I answered the question before your last post and also because I work for a reseller and was just fully answering the question
    Last edited by BIST; 13th October 2010 at 02:17 PM.

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 4
    Last Post: 3rd November 2009, 01:05 AM
  2. Symantec Backup Exec
    By Ryno in forum Windows Server 2000/2003
    Replies: 10
    Last Post: 29th September 2009, 03:50 PM
  3. Symantec Backup Exec 12.5
    By cookie_monster in forum Windows Server 2008
    Replies: 8
    Last Post: 12th May 2009, 12:37 PM
  4. Symantec Backup Exec?
    By dave.81 in forum Windows Server 2000/2003
    Replies: 5
    Last Post: 3rd May 2009, 09:12 AM
  5. Replies: 18
    Last Post: 14th February 2008, 09:23 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •