Licensing Questions Thread, EES-OVS 'free' support tickets? in Technical; I distinctly remember that under Schools Agreement we used to get 2 free Microsoft support incidents per year.
However, I ...
22nd October 2013, 11:25 AM #1
EES-OVS 'free' support tickets?
I distinctly remember that under Schools Agreement we used to get 2 free Microsoft support incidents per year.
However, I can't seem to find any mention of this with our EES license.
Under the 24x7 Problem Resolution Support item in the SA part of the VLSC, there are no details, no Access ID etc...
Anyone have any idea if this is still valid? If so, how do I go about using them?
22nd October 2013, 12:23 PM #2
This was part of the TechNet Plus subscription we got free with SA/EES, but which has been discontinued as of August 2013. If your renewal was before August 31 you should still have TechNet Plus until the end of your agreement period. Not sure if you already need to have activated it though.
22nd October 2013, 12:33 PM #3
I'm not sure you will have the technet plus, even though the subscription was active at the time. The MS site is typically cryptic about the whole thing but states:
Were active as of September 1, 2013
Expire on or before September 30, 2014
Have not been granted through the Volume Licensing program
As technet was from a VL subscription it *may* have gone completely.
22nd October 2013, 02:31 PM #4
My TechNet Plus is still going, and it was the freebie from EES. I activated before August 31 though.
22nd October 2013, 03:18 PM #5
The 2 support incidents were only valid for issues you could re-produce in a testing non production environment anyway.
22nd October 2013, 03:20 PM #6
Never mattered to us. Infact just had one open ourselves.
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