Looking for suggestions for a online helpdesk catering for several schools

In short I have been asked to take over support for 4 primary schools, they are all completely separate and independent. I recently went though FITS practitioner training and want to get these schools organised.

The first stage of my plan is to get a help desk sorted for each school. Ideally something web based so everyone can access it from any place and ideally not flash based ( one school is really into their IPads). I was wondering if anyone has any good ideas, suggestions of products or at least point me in the right direction.

Thank you

Take a look at webhelpdesk, free for a single techie. Should do the job nicely :)

Spiceworks. It's the all in one IT solution - inventory, monitoring, helpdesk etc. For free. Worth a look. Takes 5 minutes to get started.
Free Network Monitoring Software | Spiceworks Free Network Management Software

Definatley check out spiceworks as sreiach just mentioned good starting place if any.

OP SmartDesk - Web Based Helpdesk | Asset Management | Network Monitoring

Also free for a single technician.

Hesk (Help Desk Software HESK - a free PHP help desk) - completely free. PHP / MySQL based. No flash. Works perfectly, very customisable, and my iPhone handles it without issue.

I would one I could access from home, could I set it up on my webhost???

Yep... it's completely web-based.

Thank you, looks like HESK is the way to go for me the user interface seems much better for primary teachers than something email based also entirely web based is a must with 4 separate schools

I would go for GLPI, nice and handy :-)
GLPI - Gestionnaire libre de parc informatique

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Originally Posted by Quillyn

The first stage of my plan is to get a help desk sorted for each school. Ideally something web based so everyone can access it from any place and ideally not flash based (one school is really into their iPads).

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ZenDesk. It's web-based and has an iPad app too.

We use Kayako - Help Desk Software, Live Chat Software and Customer Service Software, but it probably does more than above what you require - we don't use all features, but will look at the live help / remote assistance ready for September. Some of the above options people have suggested may be better for your needs and most if not all are free.

Spiceworks seems to be a popular choice on Edugeek.

Also using Zendesk.

+1 for OPSMARTDESK .... Ozan is a star when it comes to support and the HDesk is very easy to use

Have a Look at Request Tracker - just setup a single queue for each school and then they simple email you - could use something like Google mail to retrieve mail via IMAP or .

I have about 10 queues on mine but hosted internally and connects directly to exchange servers.