What SLAs are in place or is it reactive?
I wonder is that PDF got an updated version?
1 tech per 150 pcs on reliable and 1 per 50 on non reliable is mental.
Here we have 3 vs 800+ reliable and in fact getting rid of our NVQ techs actually helped things because they got fixed by qualified staff and not some little student who wants to play cannon fodder ;)
1 tech (me) 1 network admin around 350computers and 80 laptops
1 Technician (Me!)
7 Primary School
and 250 netbooks
2 half time teachers / technicians (me and colleague) supporting
+- 280 pcs
110 teachers and staff
Just me (IT Engineer/Network Manager, depending on what the school feel like calling me!)
50+ IP phones
oh and anything else with a plug/battery (such as electronic door locks!)
Im here all by myself, i do have a support company i can turn to if needed, i dont for the most part any more, ive got the system working mostly as i want it.
500+ machines (PC's and Laptops)
4 servers going to be 5 soon
about 52 projectors and the same of IWB's
31 networked printers plus a few stand alone
about 70 staff i think, not sure on that, AD has more than we have due to old ones not beeing taken off (befor i started)
Also got the sims bit to look after, though i dont have access to the server there without a member of the support company beeing there
2 MFP'S connected to the network
1 MFP as a stand alone
Ive got everything ready for IP phones whenever they want, with a few ajustments needed
next thing is to go Live@Edu with skydrive if i can get the students documents to sync automatically with there skydrive
Where I am we have 2 Members of staff (me the technician and a network manager) to look after:
The visualisers still need to be counted...not to mention it's a school so theres SIMS and roughly 1250-1300 users to add to that equation :rolleyes:
LOL. I have two schools, 650 desktops, 30 servers (including our district Powerschool servers), 60 network printers, 40 netbooks in one. 450 desktops and 8 servers in the other. Wireless network in both. Between my two schools I average about 100 new desktops per year. I am also the wireless and Cisco guy for our district (18 high schools, central office and three smaller sites). Total IT staff for my two schools? Me! For our entire district, we have 9 IT staff plus a couple who come to help once in a blue moon. Add to that we have a contractual 7 hour work day and no paid overtime. Loads of work but at least the pay is very good.
3 technicians for about 1100 users and 600 computers, however one of the technicians spends more than half of his time offsite at other schools we support, and another is used as a supply teacher (again only available about half the time), there often is only one technician available on site.
many enterprise environments would consider 1 tech to 50 users to be insufficient.
1 NM and 1 not quite full-time technician here for about 300 machines now, plus about 12 servers (which will eventually reduce down to 3 physical servers with virtual servers atop them), 40 printers, 30+ IWBs, Voip phone system, plus the sound and lighting for drama and the hall.
I was going to post a thread like this, so this is very timely.
We have 30 virtual servers on three virtual hosts, 3 physical boxes, around 1050 student computers (the vast majority wireless) and 150 staff computers (wired and wireless). We handle everything computer related in the school.
There are currently three of us and I am finding it is nowhere near enough.
I'd love to know how others manage as all we are essentially doing at the moment is firefighting with more or less constant interruption. This presents a real problem when I need to take time out to, for example, plan a VMWare migration or Exchange migration, or investigate Server 2012 or Windows 8. I am currently having to investigate SAN replacement and WLAN infrastructure replacement on top of everything else.
What has also happened (as it did with my predecessor) is that I am the network guru and my technicians do all the desktop and day to day stuff. The consequence of this is that if I leave or something happens to me my technicians will only be able to keep things ticking over until there is a big network problem (VMWare, switch failure, SAN failure, etc) as they never deal with it (as they are flat out doing all the desktop and day to day stuff).
We desperately need more staff (and the school is intent on expanding further, including opening a sixth form and recruiting more staff) but it remains to be seen whether anyone will be brought in.
with technically 3 technicians (due to the fact that 1 supports most 8 local primary's who each get half a day a week and another is also a supply teacher I am often the only available technician) and 600 computers, the volume of work is handled easily, firefighting is my primary responsibility, I usually respond to about 20 issues a day, ranging from forgotten passwords and power not turned on, to incorrect cabling, printer issues, hardware failures and various other issues, most of which take less than 5 minutes to resolve.
I have time to learn and understand the workings of the network, and we cross train each other, so no-one is indispensable.