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Learning Network Manager Thread, Looking for suggestions for a online helpdesk catering for several schools in Technical; In short I have been asked to take over support for 4 primary schools, they are all completely separate and ...
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    Looking for suggestions for a online helpdesk catering for several schools

    In short I have been asked to take over support for 4 primary schools, they are all completely separate and independent. I recently went though FITS practitioner training and want to get these schools organised.

    The first stage of my plan is to get a help desk sorted for each school. Ideally something web based so everyone can access it from any place and ideally not flash based ( one school is really into their IPads). I was wondering if anyone has any good ideas, suggestions of products or at least point me in the right direction.

    Thank you

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    achedgy's Avatar
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    Take a look at webhelpdesk, free for a single techie. Should do the job nicely

  3. Thanks to achedgy from:

    Quillyn (16th May 2011)

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    Spiceworks. It's the all in one IT solution - inventory, monitoring, helpdesk etc. For free. Worth a look. Takes 5 minutes to get started.
    Free Network Monitoring Software | Spiceworks Free Network Management Software

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    north-ict's Avatar
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    Definatley check out spiceworks as sreiach just mentioned good starting place if any.

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    Edu-IT's Avatar
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    Marci's Avatar
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    Hesk (Help Desk Software HESK - a free PHP help desk) - completely free. PHP / MySQL based. No flash. Works perfectly, very customisable, and my iPhone handles it without issue.

  8. Thanks to Marci from:

    Quillyn (16th May 2011)

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    nephilim's Avatar
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    I would one I could access from home, could I set it up on my webhost???

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    Marci's Avatar
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    Yep... it's completely web-based.

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    Thank you, looks like HESK is the way to go for me the user interface seems much better for primary teachers than something email based also entirely web based is a must with 4 separate schools

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    TheScarfedOne's Avatar
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    I would go for GLPI, nice and handy :-)
    GLPI - Gestionnaire libre de parc informatique

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    Quote Originally Posted by Quillyn View Post
    The first stage of my plan is to get a help desk sorted for each school. Ideally something web based so everyone can access it from any place and ideally not flash based (one school is really into their iPads).
    ZenDesk. It's web-based and has an iPad app too.

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    We use Kayako - Help Desk Software, Live Chat Software and Customer Service Software, but it probably does more than above what you require - we don't use all features, but will look at the live help / remote assistance ready for September. Some of the above options people have suggested may be better for your needs and most if not all are free.

    Spiceworks seems to be a popular choice on Edugeek.

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    Also using Zendesk.

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    +1 for OPSMARTDESK .... Ozan is a star when it comes to support and the HDesk is very easy to use

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    Have a Look at Request Tracker - just setup a single queue for each school and then they simple email you - could use something like Google mail to retrieve mail via IMAP or .

    I have about 10 queues on mine but hosted internally and connects directly to exchange servers.

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