+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 18
Learning Network Manager Thread, Looking for suggestions for a online helpdesk catering for several schools in Technical; In short I have been asked to take over support for 4 primary schools, they are all completely separate and ...
  1. #1

    Join Date
    May 2011
    Posts
    23
    Thank Post
    19
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Looking for suggestions for a online helpdesk catering for several schools

    In short I have been asked to take over support for 4 primary schools, they are all completely separate and independent. I recently went though FITS practitioner training and want to get these schools organised.

    The first stage of my plan is to get a help desk sorted for each school. Ideally something web based so everyone can access it from any place and ideally not flash based ( one school is really into their IPads). I was wondering if anyone has any good ideas, suggestions of products or at least point me in the right direction.

    Thank you

  2. #2
    achedgy's Avatar
    Join Date
    Apr 2006
    Location
    Somerset
    Posts
    212
    Thank Post
    43
    Thanked 39 Times in 34 Posts
    Rep Power
    24
    Take a look at webhelpdesk, free for a single techie. Should do the job nicely

  3. Thanks to achedgy from:

    Quillyn (16th May 2011)

  4. #3

    Join Date
    Nov 2006
    Location
    Milan, Italy
    Posts
    38
    Thank Post
    0
    Thanked 3 Times in 3 Posts
    Rep Power
    17
    Spiceworks. It's the all in one IT solution - inventory, monitoring, helpdesk etc. For free. Worth a look. Takes 5 minutes to get started.
    Free Network Monitoring Software | Spiceworks Free Network Management Software

  5. #4
    north-ict's Avatar
    Join Date
    Sep 2010
    Posts
    745
    Thank Post
    208
    Thanked 154 Times in 116 Posts
    Rep Power
    107
    Definatley check out spiceworks as sreiach just mentioned good starting place if any.

  6. #5

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,342
    Thank Post
    405
    Thanked 652 Times in 595 Posts
    Rep Power
    188

  7. #6
    Marci's Avatar
    Join Date
    Jun 2008
    Location
    Wakefield, West Yorkshire
    Posts
    896
    Thank Post
    84
    Thanked 235 Times in 194 Posts
    Rep Power
    83
    Hesk (Help Desk Software HESK - a free PHP help desk) - completely free. PHP / MySQL based. No flash. Works perfectly, very customisable, and my iPhone handles it without issue.

  8. Thanks to Marci from:

    Quillyn (16th May 2011)

  9. #7

    nephilim's Avatar
    Join Date
    Nov 2008
    Location
    Dunstable
    Posts
    12,441
    Thank Post
    1,682
    Thanked 2,041 Times in 1,485 Posts
    Blog Entries
    2
    Rep Power
    461
    I would one I could access from home, could I set it up on my webhost???

  10. #8
    Marci's Avatar
    Join Date
    Jun 2008
    Location
    Wakefield, West Yorkshire
    Posts
    896
    Thank Post
    84
    Thanked 235 Times in 194 Posts
    Rep Power
    83
    Yep... it's completely web-based.

  11. #9

    Join Date
    May 2011
    Posts
    23
    Thank Post
    19
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thank you, looks like HESK is the way to go for me the user interface seems much better for primary teachers than something email based also entirely web based is a must with 4 separate schools

  12. #10
    TheScarfedOne's Avatar
    Join Date
    Apr 2007
    Location
    Plymouth, Devon
    Posts
    1,116
    Thank Post
    720
    Thanked 174 Times in 157 Posts
    Blog Entries
    78
    Rep Power
    86
    I would go for GLPI, nice and handy :-)
    GLPI - Gestionnaire libre de parc informatique

  13. #11


    Join Date
    Feb 2007
    Location
    51.403651, -0.515458
    Posts
    9,653
    Thank Post
    253
    Thanked 2,918 Times in 2,149 Posts
    Rep Power
    831
    Quote Originally Posted by Quillyn View Post
    The first stage of my plan is to get a help desk sorted for each school. Ideally something web based so everyone can access it from any place and ideally not flash based (one school is really into their iPads).
    ZenDesk. It's web-based and has an iPad app too.

  14. #12

    Sylv3r's Avatar
    Join Date
    Jul 2005
    Location
    Co. Durham
    Posts
    3,259
    Thank Post
    377
    Thanked 386 Times in 342 Posts
    Rep Power
    149
    We use Kayako - Help Desk Software, Live Chat Software and Customer Service Software, but it probably does more than above what you require - we don't use all features, but will look at the live help / remote assistance ready for September. Some of the above options people have suggested may be better for your needs and most if not all are free.

    Spiceworks seems to be a popular choice on Edugeek.

  15. #13
    Nick_Parker's Avatar
    Join Date
    Jan 2008
    Location
    Dainfern, South Africa
    Posts
    472
    Thank Post
    100
    Thanked 18 Times in 13 Posts
    Rep Power
    18
    Also using Zendesk.

  16. #14
    marekbrad's Avatar
    Join Date
    May 2006
    Location
    Bradford
    Posts
    139
    Thank Post
    25
    Thanked 38 Times in 31 Posts
    Rep Power
    24
    +1 for OPSMARTDESK .... Ozan is a star when it comes to support and the HDesk is very easy to use

  17. #15

    glennda's Avatar
    Join Date
    Jun 2009
    Location
    Sussex
    Posts
    7,821
    Thank Post
    272
    Thanked 1,140 Times in 1,036 Posts
    Rep Power
    351
    Have a Look at Request Tracker - just setup a single queue for each school and then they simple email you - could use something like Google mail to retrieve mail via IMAP or .

    I have about 10 queues on mine but hosted internally and connects directly to exchange servers.



SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Any Online Room Bookings for schools?...
    By SClarke in forum Internet Related/Filtering/Firewall
    Replies: 31
    Last Post: 29th June 2009, 03:33 PM
  2. ICT schools helpdesk (staffordshire) £15-20ph
    By SpecialAgent in forum Educational IT Jobs
    Replies: 4
    Last Post: 3rd October 2008, 12:16 PM
  3. ICT schools helpdesk (rotherham) £15-20ph
    By SpecialAgent in forum Educational IT Jobs
    Replies: 0
    Last Post: 2nd October 2008, 11:06 AM
  4. Getting staff to use an online helpdesk
    By fafster in forum How do you do....it?
    Replies: 22
    Last Post: 27th February 2008, 04:40 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •