User has no icons

[Little-Miss]

Right, me again...

When a member of staff logs on they just get the redirected desktop but no icons...i've compared her account to other members of staff and they look the same...

Have i missed something?

[JOrdan01070]

Are there any error messages. You could check that the machine is connected to the network or the user is a member of the correct group for the folder.

[Little-Miss]

I've checked the machine which i used to log the user onto to test and there are no error in event log. No errors come up during log in, just carried on like normal, just no icons...

[dwhyte85]

On her profile on your server... does it have the icons in the Desktop folder?

[Little-Miss]

hmm, it does...but nothing ive put there. A few Clicker 5 files....

[ricki]

Hi

Have you got a corrupted profile on the machine. Does the teacher get no icons if they log onto another machine. Plus can another teacher log onto the first machine with a problem and get icons. Lastly are your teachers using roaming profiles. I have had this with roaming profiles when a teacher has copied huge files onto the destop and the pc has to download all that from the server each time they log on.

Richard

[Little-Miss]

Have you got a corrupted profile on the machine. I dunno
Does the teacher get no icons if they log onto another machine. I logged onto another machine using her account to see for myself and she had no icons.
Plus can another teacher log onto the first machine with a problem and get icons. Yup
Lastly are your teachers using roaming profiles. Yes they are...

[pooley]

If you "Right Click" the desktop do you get the option to "Show Icons/Desktop" ?

[mb2k01]

I would check that the user has read permission for the folder on the server which is being accessed as the redirected desktop. Also make sure that they have permission to the share itself.

E.g.

Redirection set as \\server1\desktop
Share actually points on server to D:\shares\staff\desktop
Make sure that the user has read permission to the "desktop" folder on D:, but also that they have share permssion on the share itself.

[Little-Miss]

will give that a try...

Right click is disabled for the users...

[Michael]

I suspect the user isn't a member of the Security Group the rest of the staff are. Within Active Directory, right click the user, choose 'Properties', then click the 'Member of' tab. There should be two groups. Domain Users and whatever the staff group is called. This could (for example) be called 'Staff', 'Teachers', or whatever it's been setup as. Compare it to another staff user.

[mossj]

This happens to us and it is usually a corrupted profile or as others have said a missing group on their username...

How to fix a corupt profile
Restart problem machine and log on as admin, then go to document and settings and delete her folder. Then clear her profile on the server (by clear I mean delete the contents of \\server\usernameprofile (or whatever you have profiles as)).

They should be able to log onto the machine fine with icons and all.... but do be aware she could pick up her dirty profile again, so it's best to use a startup script to clear profiles whenever a machine is turned on.

To explain what happens here:
User logs on and for what ever reason her profile isn't loaded correctly >
User freaks out and instinct tells her to log out >
When user logs out the computer copys the corupt profile back to the server >
Now when ever the user logs onto any machine all she will get is her corupt profile.

[Little-Miss]

ah thanks mossj, that helps...

What happens if shes logged onto more then one machine? Do i have to go onto each one and delete her profile from it?

What does the start up script look like? do you have an example?

That was the first thing i did mikey and it all matched up.

[Michael]

That was the first thing i did mikey and it all matched up.

Try copying a real existing user, then just change the profile and home directory paths. Does this work?

[elsiegee40]

What happens if shes logged onto more then one machine? Do i have to go onto each one and delete her profile from it?

This usually happens at my school because a user has logged onto more than machine... although 'it just happens' too. Actively discourage it. I find that pointing out to the affected users that the only people who get their profiles corrupted seem to be those who forget to logoff as they move around the school and they gradually get the message (well, most of them anyway )

Yes the profile needs to be removed from all local machines, otherwise you risk the corrupt profile being saved over the good one on the server.

Using delprof.exe (documented in the wiki) as part of a startup script means that all local profiles are deleted on boot up, getting rid of the rubbish. Which can save a lot of messing unless you have a very small network.

there are one or two threads around about people from logging on in more than one place at a time, but I have never bothered to do anything about it.