Apparently a Tech from Verizon in the US snaped and beat up the customer on a housecall. I wonder which clause of the SLA that was covered under :eek:.Quote:
"A Verizon customer filed a lawsuit after the tech the company sent out got a little punchy. Instead of fixing the customer's problem, the tech allegedly hit him in the face.
It is kind of worrying to hear about and you have to wonder what sort of day he was having to drive him to such extremes, not that that is any justification.