+ Post New Thread
Results 1 to 13 of 13
Jokes/Interweb Things Thread, Student runs up £8,000 broadband bill in Fun Stuff; ...
  1. #1
    somabc's Avatar
    Join Date
    Oct 2007
    Location
    London
    Posts
    2,337
    Thank Post
    83
    Thanked 388 Times in 258 Posts
    Rep Power
    111

    Student runs up £8,000 broadband bill

    The £8,000 broadband bill shock from Orange | Money | The Observer

    Student heads to Paris for 6 months and takes his orange broadband dongle with him. Result £8,000 bill for data charges. What do you think should he have understood the T&C's or did orange engage in misselling?

  2. #2

    mattx's Avatar
    Join Date
    Jan 2007
    Posts
    9,240
    Thank Post
    1,058
    Thanked 1,068 Times in 625 Posts
    Rep Power
    740
    He's a student with clearly NO common sense. He will make an excellent teacher.

  3. #3
    ICT_GUY's Avatar
    Join Date
    Feb 2007
    Location
    Weymouth
    Posts
    2,261
    Thank Post
    646
    Thanked 283 Times in 204 Posts
    Rep Power
    104
    The Excess charges on data abroad are frightening.

  4. #4

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    17,685
    Thank Post
    516
    Thanked 2,454 Times in 1,899 Posts
    Blog Entries
    24
    Rep Power
    833
    Wow, you'd have to be really stupid to think that travelling abroad with any form of telecoms equipment wouldn't cost much more than normal.

    Just look at normal international calling rates! It isn't rocket science.

    Ridiculous that companies think it is acceptable for them to do this though.

  5. #5
    simpsonj's Avatar
    Join Date
    Apr 2009
    Location
    Oxford
    Posts
    382
    Thank Post
    160
    Thanked 65 Times in 54 Posts
    Blog Entries
    8
    Rep Power
    21
    Maybe I'm being completely stupid, but why should a dongle cost anymore abroad than at home? I mean, its not as if the dongle has to call back to the UK first does it? Why should crossing a geographical boundary have any affect on a dongle that beams straight up to a satellite?

    I'm no doubt missing something

  6. #6
    SteveBentley's Avatar
    Join Date
    Jun 2007
    Location
    Yorkshire
    Posts
    1,438
    Thank Post
    120
    Thanked 263 Times in 189 Posts
    Rep Power
    72
    Quote Originally Posted by localzuk View Post
    Wow, you'd have to be really stupid to think that travelling abroad with any form of telecoms equipment wouldn't cost much more than normal.
    But if you have been explicitly told that when you queried it when bought it, don't you have a right to believe it to be true?

  7. #7

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    17,685
    Thank Post
    516
    Thanked 2,454 Times in 1,899 Posts
    Blog Entries
    24
    Rep Power
    833
    Quote Originally Posted by simpsonj View Post
    Maybe I'm being completely stupid, but why should a dongle cost anymore abroad than at home? I mean, its not as if the dongle has to call back to the UK first does it? Why should crossing a geographical boundary have any affect on a dongle that beams straight up to a satellite?

    I'm no doubt missing something
    Because the company that owns the dongle has to then pay the network operator which the operator in that country runs...

    And dongles don't connect to a satellite? They connect to mobile phone towers...

  8. #8


    Join Date
    Sep 2008
    Posts
    1,769
    Thank Post
    323
    Thanked 260 Times in 212 Posts
    Rep Power
    120
    I agree that it is poor from Orange to give him poor advice, but then he should have asked what the best way to use the internet by an independant person. They asked if a dongle could be used, further proof that a little knowledge is a dangerous thing.

  9. #9

    powdarrmonkey's Avatar
    Join Date
    Feb 2008
    Location
    Alcester, Warwickshire
    Posts
    4,859
    Thank Post
    412
    Thanked 777 Times in 650 Posts
    Rep Power
    182
    It's not unreasonable to ask them if this is suitable, be told that it is, and believe that in good faith. If he just assumed then I have no sympathy, but as he took the trouble to find out...

    Quote Originally Posted by Guardian
    Roger contacted Orange on behalf of William to query the bill, and was told by a shocked operator that there should be a £40 monthly limit on dongle usage. However, what he was not told, and which Orange's own operator did not seem to be aware of, was that this does not apply to overseas use.

  10. #10

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,287
    Thank Post
    225
    Thanked 405 Times in 302 Posts
    Rep Power
    162
    Potentially almost had a similar case with a friend. They spoke to Virgin, told them they were going to France & he wanted to keep in touch so would their mobile broadband dongles be suitable. He was told that their dongles do work in France & all he would have to do is phone up to register before leaving. Luckily I visited & he asked me as he still wasn't sure so I pointed out the £5/Mb charge out of the country. I then phoned them up to ask if that was taken out of their inclusive minutes (which I could guess but wanted a definite answer & to probe them) & had got through to a decent person who said they DO NOT recommend taking mobile broadband out of the country at all. Apparently legitimate bills of £5k have been known.

  11. #11
    somabc's Avatar
    Join Date
    Oct 2007
    Location
    London
    Posts
    2,337
    Thank Post
    83
    Thanked 388 Times in 258 Posts
    Rep Power
    111
    Quote Originally Posted by simpsonj View Post
    Maybe I'm being completely stupid, but why should a dongle cost anymore abroad than at home? I mean, its not as if the dongle has to call back to the UK first does it? Why should crossing a geographical boundary have any affect on a dongle that beams straight up to a satellite?

    I'm no doubt missing something
    Perhaps he pointed his dish at the wrong satellite? It was actually sending the signal via the Cassini space probe which is somewhere near Saturn hence the large roaming charges.
    Last edited by somabc; 22nd February 2010 at 03:07 PM.

  12. #12


    Join Date
    Oct 2006
    Posts
    3,411
    Thank Post
    184
    Thanked 356 Times in 285 Posts
    Rep Power
    149
    Doesnt exactly say what happened really. Has he been sat watching xfactor catchups and talking aimlessly for hours on end on his "free" skype phone? Or did he just not have "abroad" included in his plan?


    Eitherway something needs to be done about the phone companies who play these kinds of games. I have a couple of mates who work for phone companies and they are told to mis-sell, mislead and con customers to make a sale, and then go against consumer law when they complain.
    Last edited by j17sparky; 22nd February 2010 at 03:13 PM.

  13. #13

    Join Date
    Mar 2008
    Location
    Surrey
    Posts
    2,168
    Thank Post
    98
    Thanked 319 Times in 261 Posts
    Blog Entries
    4
    Rep Power
    113
    Quote Originally Posted by simpsonj View Post
    Maybe I'm being completely stupid, but why should a dongle cost anymore abroad than at home? I mean, its not as if the dongle has to call back to the UK first does it? Why should crossing a geographical boundary have any affect on a dongle that beams straight up to a satellite?

    I'm no doubt missing something
    I suspect if he'd had a sat dongle rather than a 3G one, the bill would be a little higher.

SHARE:
+ Post New Thread

Similar Threads

  1. MIS Consultant (UNIT-e) £25,000 - £35,000
    By SpecialAgent in forum Educational IT Jobs
    Replies: 0
    Last Post: 26th October 2009, 05:18 PM
  2. Junior Network Manager - £18,000 - £20,000
    By IanT in forum Educational IT Jobs
    Replies: 0
    Last Post: 24th July 2009, 01:27 PM
  3. SIMS Technical Specialist £30,000 - £34,000
    By SpecialAgent in forum Educational IT Jobs
    Replies: 0
    Last Post: 25th March 2009, 04:47 PM
  4. SIMS Support Analyst; Immediate Start (London £25,000 - £32,000)
    By SpecialAgent in forum Educational IT Jobs
    Replies: 0
    Last Post: 4th February 2009, 10:02 AM
  5. MIS MANAGER (London, Permanent £30,000 - £33,000)
    By SpecialAgent in forum Educational IT Jobs
    Replies: 3
    Last Post: 16th June 2008, 09:10 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •