Netsweeper - Tearing my hair out
Not sure anyone can help but I'll cross my fingers.
Here we go.... for the past two/three years the LEA have been using Netsweeper as their preferred filtering solution. It was put in to replace Websense which wasn't really doing the job. So the LEA and Netsweeper cobbled together something and all was good. From what I gather it was put behind an ISA box and a special plug-in written. This plug-in kept crashing due to memory leaks and the LEA started looking for something else.
They have now moved over to the Squid version of Netsweeper and it isn't working properly. Browsing the web is fine in IE and Firefox but the moment you want to use a plug in such as Java (e.g. to access yousrc.com ) or if you want to use a piece of software such as iTunes or gotomeeting then you are immediately challenged with an authentication box (see picture attached). The LEA are at a loss. Entering credentials are not working.
I've contacted Netsweeper and they have asked for the squid.conf file - which I do not have as I don't have access to the Netsweeper boxes.
Has anyone seen this before? Would anyone have any idea what changes I could ask the LEA to make? It's affecting lessons as we cannot teach our Java lesson (again using yousrc.com). I've asked the LEA for the squid.conf file but I very much doubt they would give it to me. Netsweeper (in their defence) are helping me even though the support contract is with the LEA. I'm bypassing the normal channels because nothing is happening.
If anyone has any ideas I'd love to here them.