Smoothwall School Guardian NTLM Issues
We have smoothwall School Guardian and I have a couple of issues that I was wondering how other people using the product are getting around.
1. We use NTLM Authentication as our primary and only authentication method which works well for HTTP access of websites, however we are finding that if a user receives a link in an email which is HTTPS when the user clicks the link they are getting a “page cannot be displayed” error as they are not logged into the proxy. This seems to be as NTLM only allows HTTP requests as their first page. I tell them to open up Google or something similar first and once they are logged in they don’t have that issue, but telling 2500 people the same thing day in day out is not fun. Is there a known work around for this?
2. Also a related issue with HTTPS websites is if they are taking longer than the log out time (currently 10 minutes) to complete a form for example when they click submit all their work is lost as they are logged out and get another “page cannot be displayed” error. This annoys them greatly when I tell them to open up Google and then go on their HTTPS form and fill it out in less than 10 minutes. If I increase the log out time this then means if they access the Internet log off the machine and a new user logs in they get the last persons access levels for that period of time, Not good.
If anyone has any suggestions on how to improve or solve these issues I would be very grateful. :D
For attention of Tom Newton
Any news on when the update mentioned above is going to be available?