No internet access with SKY Hub even though there is a connection
Sorry but i'm going to be a bit vague on my explanation below as i am not with the laptop.
I am having trouble with a families laptop which is connected to their SKY router. What appears to be the problem is that the laptop can find the wireless router, the green lights are on and correctly showing for a connected signal However, there is no internet. I rang up SKY support and i gave them the numbers they wanted from underneath the router and then they gave me an IP to use, with subnet mask and gateway, also including a prefered DNS IP instead of using the tick box, find automaticaly.
I checked the LAN settings and made sure Auto detect is ticked and that a proxy is not being used. Also where the connection is shown on the task bar bottom right, it shows a triangle warning sign saying limited access, or verifying identity after i inputted the ip's.
I turned firewall off during this and no luck. What seemed odd was, that windows updates were downloading up to 60% even though there was no internet available... and yes i tried Google and other websites to make sure its not the sites that were down.
The only thing that confuses me during all this is when i ran the windows network diagnostics, Please see attachment of message. Does anyone know what i must do to solve this?
Thanks for reading, i'm here to add more detail when you ask questions.