No internet access with SKY Hub even though there is a connection

Sky routers should just be plug and play... mine was (though I did have a few problems with wireless at first)

I'd start by hitting the factory reset button on the back of the router and then connecting to it using a wired connection with sky's instructions in front of you.

Turn off all firewalls on the PC... I have seen problems before when both the Windows Firewall and another (Norton, McAfee...) have been active simultaneously.

Download some of the anti-malware scanners onto a memory stick and try running those to see if there's anything nasty lurking. (A-squared do a version that can be run from the USB stick) also MBAM is good

Try booting into Safe-Mode with networking and see if you can connect out in this mode.

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Originally Posted by Richings110

I am having trouble with a families laptop which is connected to their SKY router.

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Did you get this sorted?

Quote:

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Originally Posted by theeldergeek

Did you get this sorted?

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Good morning,

I live about 20 miles away from my family and so i wont be able to visit them to solve this problem just yet, i have the weekend to do this so do expect a reply back from me around saturday or sunday this week. Thank you for all your reply's on this problem, i have a huge list of things to try now and i really do hope i can get them back on the internet, it's been too long for them.

Thanks again.

Pete.

Sorry for the long wait, its sorted now, however it wasn't me that fixed it so i cannot tell you how it was solved. Thanks for all your help with this.