Hi, I work in London at a school on LGFL.
They are due to get a new RM CC4 Server :mad: and part of the pre-setup requires that an extra dns host record is created to allow RM EasyLink to work correctly.
It also needs port 433 opening on the school firewall.
Synetrix have told me I must complete their exceptionally complicated WAN Management & Security Change Request Form.
But I am not sure which boxes to fill in.
For firewall, it has two virtual firewall boxes but it wants to know IP addresses, IP ranges and all sorts.
Has any one ever filled one out before for usage with EasyLink, and if so what parts of this form did you complete.
I filled one of these out a few weeks ago for some port changes........i'll see if I have a copy of my request form
Ah if you have it and could show me what you put in, I would really appreciate it.
Apparently, we need to send it to our LA first for approval before Synetrix will accept it.
I'll take alook through my paper work tomorrow and let you know.
I just did my request form and sent it direct back to Synetrix.................they took there time doing a simple request though!!!!!
Ah thanks so much.
They put mine as a priority number 3.
I did the dns change form, and then they called today and said I must do a Wan Management one and pass it though to the borough.
Maybe there are different rules on this in different boroughs? He told me, for security reasons, the borough must accept the changes first before Synetrix can do the work.
IanT, did you get a chance to find your document?
Originally Posted by talksr