Bulldog Broadband driving me insane!!
At the home office I have a Bulldog 16 meg ADSL connection, I've had it for three years or so and it's been relatively trouble free all that time.
A couple of weeks ago I noticed a dramatic drop in DL speed, it was running around 2 meg. I reported the fault and it was fixed, speeds were back to the normal 12 - 14 meg that I've always had.
Just over a week ago the connection bombed out completely so another call to taiwan or wherever the hell their, now rubbish, tech support is based. When they had UK call centres it was good but since Pipex took them over it's been the pits, however, until now it didn't really impinge on me because it's been trouble free..... anyway, back to the plot...
It has been nothing but trouble ever since, broadly it goes like this..-
Every evening at 9pm, almost to the second the connection either becomes intermittent or drops completely; if it's intermittent it lasts about an hour and then drops out totally, no DSL interface at all according to the router diags. It's then off all night. Next morning I phone support and after half an hour I get through to some drone who reads from a script - it's impossible to get to speak to an actual Cable and Wireless techie (C&W actually provide the service). They tell me it's been fixed, I tell them no it hasn't. They log another fault and some time later (varying between an hour and several hours) the connection reboots only to repeat the cycle all over again that evening. Oh yes, tech support lines are only open 8 - 6 so I can't phone overnight :mad:
I can never get a reason for the fault either.
It's off now, I'm connecting right now via my phone as an internet sharing device.
I am at my wits end over this. Why does the connection drop at 9pm every night?
Why can't C&W actually fix this problem?
Has anyone else ever experienced something like this?
Can anyone offer any possible reason for this behaviour?
If it was a more random issue I'd say it was a line fault but support say the line tests OK and when the connection is up it's fine, fast and rock solid....... until 9pm. Infuriating.