BT HomeHub & Connection Issues
OK further to this thread regarding complaining to BT I managed to get the issue resolved or so I thought. Basically they sent a new HomeHub3 out which once I received seemed to sort out most of my problems. I then realised how slow navigating the settings of the old HH was once I replaced it with a new one. Jumping through different settings was much quicker with the replacement and the connection seemed better too (more stable).
However, over the last week the connection has dropped dramatically. The issue that I keep coming up with is that you will be connected to the wireless network but then get a prompt that there is limited connectivity. You look at the lights on the HH and it shows that everything is connected but yet you can't browse the network. If I try and connect to the HH it takes an age to bring up the settings and trying to navigate the settings to see the connection status is nigh on impossible. If you then reset the HH everything comes back up. This has happened numerous times this week and quite often when my wife is trying to use the internet in when I am in work. Yesterday I noticed that when this happened Dropbox was trying to sync and it status showed it was downloading at about 0.3kb/s so it seemed to indicate there was a connection, just not as quick as it should be.
This is the same problem that we had with the old HH (which was faulty) and although the new HH fixed this problem initially it has now re-appeared and I find it unlikely that we would end up with a second faulty HH after it seemed to be working OK. All the logs seem to show that the internet connection is OK and has not dropped but the only way you can get back onto the internet is to reset the router.
Another thing to add is that although the internet speed is ok and browsing websites is fine, when you open Skype it gives a warning that the speed is not good enough for a video call - either a yellow warning or red before the call is disconnected.
BT have done numerous tests on the line from my previous complaint without finding any problems and as it can be resolved by resetting the HH I'm thinking it's not a line problem but with the HH or at least it's settings. I've just opted out of the BT Open Wifi to see if that has any problems and from what I've read others have had the same problems but without resolution. Are there any settings I can check to see if there is something I can change to try and see if the connection is more stable.