ISP response to abuse reports
I'm currently fuming with Tiscali/TalkTalk. I have an IP attempting to intrude into my network (56-640k traffic to port 443 of my mail server every 2 seconds since tuesday) I have set firewall to drop packets already but Tiscali have just told me that "it is against there policy to intrude onto what there customers are doing online" and when I told him that this wasn't a good enough answer and that I wanted to speak to his supervisor he hung up.
I've emailed the abuse address, is there anything more I can do?
I'm sure his repsonse was a 'we can't bothered to do anything' not 'we can't do anything' as I've previously been phoned by three different ISPs to tell me that something on my network is awry. First on my home network (BT) for my sisters dev server which she accidentally left as an open relay, once on a network I was looking (demon) after to tell me one of my clients was compromised and sending out a similar level of requests, and once recently (SWGFL) to tell me that traffic was arriving at there network from a route which wasn't their router and they didn't like it much. So I know it's possible. what is their problem?