Smoothwall NTLM popups in firefox
We keep having the same issue about once a month with the NTLM authentication on our smoothwall box.
The symptoms are below
. Nothing we are aware of is changed or updated to cause this, the issue just starts happening.
. When a NTLM authenticated user in firefox is browsing the net, they get an authentication box stating "The proxy moz-proxy://.......:8080 is requesting a username and password. The site says: "moz-proxy://.....:8080"
. The box does not accept valid credentials, but cancelling the box does allow you to continue to browse.
. The box appears on every page change
. most, but not all sites are affected. (edexel, mymaths, bbc bitesize and google main page are fine)
. It does not affect internet explorer
. Users are appearing fine in the smoothwall control panel
. The custom blocked page stops functioning, we just get page cannot be displayed.(in all browsers)
. I have restarted as many auth based services i can
The only fix i have is a full restart of the smoothwall box, that resolves it for the short term
I have spoken to smoothwall several times and due to the slow response from the smoothwall techs, we usually end up restarting the box before they get to us.
If they do get to us when the problem happens, i was told it was a firefox issue and not to use firefox!, how can it be when its fine most of the time and restarting smoothwall box fixes it!