A backdoor would be handy and you can configure one under the External Access rules if you want to give us direct access so you can configure this yourself but the biggest problem we find with this is upstream firewalls blocking the connection - LEA firewalls and the such then it's a pain for you guys to have to log a request for ports to be opened and so on.
Originally Posted by chrisrowlands
Might be worth popping that idea into Uservoice though as it's certainly something our support engineers have been mentioning for a while. I, too am not sure of the feasibility in writing a back door into our product as I suspect there may be security concerns associated with that that having the customer manually configure it themselves avoids.
As it happens "connectback" is in our roadmap - not got an ETA yet though
Has Smoothwall increased its yearly support pricing, out of interest?