Its just come back on for us, about 10 minutes ago.
Lets see how long it lasts!
Issue is down in Kent too, apparently Kent schools all had an issue this morning.
Sorry to hear about this, We pulled out of northern grid mainly a cost issue, we went separately had cheaper quotes from a few suppliers (exa networks, RM, Virgin, BT) but in the end went with RM who were underselling a Virgin 100 meg fibre by 2k and got a 5 year contract with them for just shy of 10k per year. Got a new Tina box (cachepilot equivalent) off Equiinet with protex filtering VM cant remember exact costs but around 2k with hardware and support contract. This did take a bit of ironing out kinks but touch wood has been reliable ever since.
Ours came back about the same time, we had intermittent service last week and no internet yesterday and this morning. NGFL do not seem to grasp that we rely on this for lessons - at this time of year a wasted lesson costs our students in exam prep time etc. Can we get a refund for lost days?
When NGFL were supplied by Easynet it was rock solid for 99.9% of the time!
Part of the problem with NGFL, in my opinion, is that most of their staff have now gone and they appear to be running on a staff of about 2 or 3 people. I am not saying its the current staff's fault, but all of their experienced people have gone and that has got to be affecting their response to schools!
Lets hope it settles down now.
Just had this update from NGFL:
We have received the following update from BT regarding the outages we have experienced: -
Network access is once again restored. CPU processors are working as they should.
This restoration was a result of blocking the 3 new IP addresses which were causing an issue.
The firewall team are now able to put the rules into the firewall which will block unallocated IP addresses to prevent external access from having this effect.
I will update you once this is done.
The Firewall team and checkpoint are still working on the firewall to establish a root cause and source ID if possible for the DOS attack and to ensure there are no underlying issues caused by recent events.
It'll take them so long to find the IP's because no doubt in the routing table there will be hundreds of thousands of IP's and thats not there own thats everyone else's too from BGP peers. It'll probs be a Juniper MX series router too so thats a lot of IP's it can hold in it's tables, so tracing an IP isnt as easy as you think it would be if your trailing hundreds of thousands of IP's. Once they find a 'suspect' IP they need to find the source, it may not be an IP directly connected to them it could be from one of the upstream providers/peers, this means they need to contact those peers to resolve it at there end and block it on there firewalls / routers locally.
It's a painful process.
We are busy looking through the contract as we speak.As this is not the first issue we have had. When the connection got switched in summer. The guys came out installed and everything worked that was in the holidays, once all the schools came back the first week it was just to much for the system.
Now we have had a week of very intermittent downtime along with some full days with out internet.
It may be worth looking at the back page of the contract. As our thinking is that this is a critical fault total loss of service which should have been resolved in 5 hours. Would be interested in seeing what others think...
Can I ask for the people who phoned BT up and logged the fault with them have you been pestered with phone calls from a company asking for feedback on the service?
I know this is an old thread, but just wondered if any other Northern Grid/BT schools were having any Internet problems recently?
Our connection has been poor (laggy/slow) now for a couple of weeks since their aborted firewall changeover on 9th January.
Anyone else got issues?
Cheers - Andrew
Yes we have had trouble since the Firewall upgrade 10 days ago. It keeps stopping intermittenly for different lengths of time, our IT Tech rang BTyesterday and they said "NGFL are looking into it at their end". Hope we are not in for a repeat performance of the upgraded firewall from last year.