Problem accessing work domain only at home
This is really starting to bug me now, for the last month i have been unable to connect to my work domain via my home connection but i know there isn't a problem with any connections at work as i can access the services from my neighbours house and even on my phone via the data connection.
I am with TalkTalk and the problem has been logged for over 3 weeks now. I thought it might just be a setting on my router, turns out my router at home is perfectly fine. I have even tried a speedtouch 330 modem and i still get the same problem.
The first time i rang talktalk i got someone on the phone who said
Support: "Are you having problem with your internet"
Me: "too right, i cannot access my work domain from home"
Support: "Are you connected wired or wirelessly?"
Me: "thats not the problem, when i run a tracert to my domain, it stops at your gateways! Why can everyone else access my domain when they are a sky customer of o2, orange etc. even my phone connects ok on a 3g connection"
Support: "we dont deal with business lines"
me: "its not a business problem!! Can you escalate it to level 2"
Support: "there is no level 2. you need to get the it admin to configure access"
Me: "i am the IT administrator!! can i speak to your manager!"
Anyway, manager comes on and claims its a windows live problem.
After many attempts at trying to speak to someone i finally get someone who understands the problem, so i send him the traceroutes and passes them to his network service desk. They text me back saying the fault has been fixed when it quite clearly hasn't.
What should i do now? Like i say, i can tracert 18.104.22.168 and it completes without any problems infact i can successfully traceroute any domain/ip address and it completes but when i try my IP addresses/domain names at home, it stops on hop 4 however if i run a traceroute on my phone over the data connection it completes.