Virgin Media, Room for Improvement..
Here's my recent experience with Virgin Media.
I recently moved house, signed up with their Virgin Media Biz package. All's well at this point :)
I then receive documents to sign in the post, however I notice that the account holder name is my name and not my Limited Company name. I ring up Virgin, it asks me for my 9 digit account number and then it asks me for my 2 digit area reference. The area reference on my letter is three numbers long :rolleyes:
After calling up SEVERAL times, I then put in all 3 digits despite the automated call only asking for 2 digits. This time it worked when I entered 3 digits :rolleyes:
I'm then told I cannot change the account holder name and that I would have to cancel because I have signed up for a Residential package and not a Business package. It clearly says it's aimed at Small Businesses :rolleyes:
I then hang up, have a look online and there's a different number for Virgin Media Business and Virgin Media. That's right, they're two different companies and they don't talk to each other whatsoever... despite being under the Virgin brand.
I then to said Virgin Sales, do you not think it's mis-leading that you have Virgin Media offering Business services and Virgin Media Business offering Business services? Apparently it's crystal clear. I'm obviously an idiot then :rolleyes:
I rang up probably the 10th time at this rate, spoke to someone else and they said yes it is possible to change the account holder name. I do this over the phone and it took minutes. Brilliant, finally someone helpful and I can get on with my day :)
It doesn't end there though. I decide to sign up online, go through all the procedures and enter all required information. The last page then comes up 'oops, there's appears to be a problem...' and my account doesn't register.
So there you have it, it's a Business advertised package, but in fact it's a Residential package and I cannot register an account online because their website reports an error.
Where's that eduJD when you need it!? All thoughts welcome... :)