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Internet Related/Filtering/Firewall Thread, Offsite access to email in Technical; I'm trying to configure my mail client for offsite access to email however the auto configuration keeps finding the internal ...
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    Edu-IT's Avatar
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    Offsite access to email

    I'm trying to configure my mail client for offsite access to email however the auto configuration keeps finding the internal server name as the server and obviously cannot therefore connect. Am I right in thinking that this suggests 'Outlook Anywhere' is not configured properly or is there something else I need to be looking at?

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    glennda's Avatar
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    I would say so - what version of exchange?

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    Edu-IT's Avatar
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    2007. Sorry I should have said

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    Start outlook manually from the run box:-
    outlook.exe /rpcdiag
    Might give you a clue, you also need Exchange setup correctly and the correct dns records for your client to resolve autodiscover.your domain.com and just to finish it all off a valid SSL certificate to make it work without any hassle.

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    My first stop for any Exchange WAN connectivity issue of any nature is: https://www.testexchangeconnectivity.com/.

    It's very useful. With that you can decide whether the problem is client-side or server-side. If it is server side then you typically have enough information to figure out what you need to fix, although it isn't necessarily handed to you on a plate e.g. last time I used it to test autodiscovery somewhere is said autodiscovery was working - which it was, but looking at the XML it had obtained I knew there was some expected data missing.

    Edit: I did initially/quickly question DNS but this essentially works by: a) establishing a tunnel to an RPC proxy which has to be an external (accessible from the net) name, b) connecting to your Exchange server's *internal* name via that tunnel. If for instance you try the testexchangeconnectivity RPC test you'll have to supply both names in the right places. I don't know, but I guess it's possible that you might see that internal name in some Outlook connection error.
    Last edited by PiqueABoo; 1st July 2012 at 09:53 PM.

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    Edu-IT's Avatar
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    It's not using the correct autodiscover URL by the looks of it, when I tested for Outlook Anywhere.

    It's not using the subdomain mail.ourdomain.co.uk

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    you have the correct autodiscover records?

    Also, check the outlook providers and check.

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