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Internet Related/Filtering/Firewall Thread, Smoothwall and Kerboodle! in Technical; I have been told by our MFL department that Nelson Thornes Kerboodle! product times out during lessons. NT tech support ...
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    robk's Avatar
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    Smoothwall and Kerboodle!

    I have been told by our MFL department that Nelson Thornes Kerboodle! product times out during lessons.

    NT tech support suggest that this may be caused by a problem with our ISA server, even though I told them we didn`t have a ISA. I am wondering if smoothwall is caching the content, or if its just the site.

    Is anyone else having problems, or can anyone confirm it known working via a smoothwall UTM?

    Thanks

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    tom_newton's Avatar
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    rob - there's sometimes issues with sites which take a long time to do something, and the proxy times out before the browser has given up.. but that is unusual. If possible, PM me a link, and any credentials I need to get in and we will test it.

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    robk (11th June 2010)

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    robk's Avatar
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    Will see if I can find a username/password. Dept has not thought it would be useful to have one of those...

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    Hi Rob,

    Just so you know, I can confirm it works on my site, with a smoothwall box...Although did have an issue with sound but that was only because I had banned mp3's through the smoothwall - Other than that sweet as a bell!

    Mart

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    robk (11th June 2010)

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    Sylv3r's Avatar
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    We use kerboodle and smoothwall and have had reports it sometimes doesn't work but I have never actually seen it not working - its always fine when I get there!

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    Ahh, interestingly I was fighting this battle last week.

    Kerboodle itself works fine through our Smoothwall boxen, but documents loading into Word take about 30s to open. Word fires up, so it seems the headers are arriving, but then sits at its loading screen for this time.

    Other documents are fine.

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    If anyone has any specific examples (modules, files, etc.) where this is happening, feel free to poke them my way.

    Tom may be onto something with the lingering connection.

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    Quote Originally Posted by robk View Post
    I have been told by our MFL department that Nelson Thornes Kerboodle! product times out during lessons.

    NT tech support suggest that this may be caused by a problem with our ISA server, even though I told them we didn`t have a ISA. I am wondering if smoothwall is caching the content, or if its just the site.

    Is anyone else having problems, or can anyone confirm it known working via a smoothwall UTM?

    Thanks
    I'll have a chat with our support team about this and find out who you talked to.

    We do have some customers who've had a intermittent issues with accessing kerboodle! via ISA server.

    In these situations there appears to be a problem when the ISA server attempts to authenticate the users against the domain controller and a 12209 error appears in the ISA server logs.

    On the kerboodle! side of things for some reason this results in a POST request with a Content-Length of zero and hence an error (I'm not sure if anything other than the first packet of the POST arrives at our servers).

    Some customers have worked around the issue by allowing anonymous access to kerboodle! but we would like to get to the bottom of this issue.

    I don't think you're likely to be suffering from the same issue but does your Smoothwall authenticate the user against a domain controller before authorising a requests?

    Andy

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    tom_newton's Avatar
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    @AndyDavies:

    We'd love to help out with debugging any issues between Kerboodle and SmoothWall - whatever help you need, let me know, and if we, or our customers find anything "fun", we'll get in touch.

    PS. May be worth getting a 'sig which says you are a kerboodle type (which it appears you are?!)
    Last edited by tom_newton; 14th June 2010 at 05:57 PM. Reason: tyop

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    Having a bit of an issue with kerboodle video here, the site seems fine, apart from when a video is played, nothing happens, if i try without the smoothwall filtering it works fine, but i cant seem to find the location of the videos to unblock them.

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    We've recently been experiencing the same (or similar) issues....as a few departments have signed up to Kerboodle during this term and are having issues with audio (MFL) and videos not loading (English) etc.

    Using an UTM-1000 appliance; besides allowing kerboodle.com and using Web Filter Log in an attempt to see what else to allow; any other suggestions/tips would be appreciated.

    Thanks.

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    mikecain's Avatar
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    i sorted the issue by accident, i opened kerboodle in chrome, still going through the smoothwall and it works with no issues, i just advised the departments to use google chrome, and they have all reported that it works brilliantly, with no issues. Might be something to give a thought too.

  15. Thanks to mikecain from:

    MYK-IT (17th October 2014)

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    I had tested Chrome, as that is our default and preferred browser.... Just tried again on test pc and IE fails, but chrome OK...

    I would still like to know what the Domain List is; that is referenced to in the Technical Startup Guide as it just reloads the same webpage when you click on it!

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    are you ready for this MYK-IT, this is the list i received that needs to be opened

    d1ros97qkrwjf5.cloudfront.net
    da56of7pvr6ar.cloudfront.net
    d2o3wn66umuzgh.cloudfront.net
    d3mqcfogy3tx99.cloudfront.net
    d28hraxyi7zz1z.cloudfront.net
    flatsite-test1.s3.amazonaws.com
    use.typekit.net
    platform.twitter.com
    cdn.syndication.twimg.com
    syndication.twitter.com
    fdslive.oup.com
    *.oxbox.co.uk
    *.oxfordsecondary.co.uk
    *.webtrendslive.com
    *.google-analytics.com
    *.twitter.com
    *.webtends.com
    *.oup-avallain-author.org
    *.runtime.production.oxed.oup-avallain-author.org

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    MYK-IT (17th October 2014)

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    Wow, Thanks... (i think!)

    Hopefully, I may be able to condense that down a bit by allowing (and using) the TLD names; although twitter may have to be omitted due to our AUP.
    Last edited by MYK-IT; 17th October 2014 at 01:55 PM.



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