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Internet Related/Filtering/Firewall Thread, No internet access with SKY Hub even though there is a connection in Technical; Sky routers should just be plug and play... mine was (though I did have a few problems with wireless at ...
  1. #16

    elsiegee40's Avatar
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    Sky routers should just be plug and play... mine was (though I did have a few problems with wireless at first)

    I'd start by hitting the factory reset button on the back of the router and then connecting to it using a wired connection with sky's instructions in front of you.

    Turn off all firewalls on the PC... I have seen problems before when both the Windows Firewall and another (Norton, McAfee...) have been active simultaneously.

    Download some of the anti-malware scanners onto a memory stick and try running those to see if there's anything nasty lurking. (A-squared do a version that can be run from the USB stick) also MBAM is good

    Try booting into Safe-Mode with networking and see if you can connect out in this mode.

  2. #17
    theeldergeek
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    Quote Originally Posted by Richings110 View Post
    I am having trouble with a families laptop which is connected to their SKY router.
    Did you get this sorted?

  3. #18
    Richings110's Avatar
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    Quote Originally Posted by theeldergeek View Post
    Did you get this sorted?
    Good morning,

    I live about 20 miles away from my family and so i wont be able to visit them to solve this problem just yet, i have the weekend to do this so do expect a reply back from me around saturday or sunday this week. Thank you for all your reply's on this problem, i have a huge list of things to try now and i really do hope i can get them back on the internet, it's been too long for them.

    Thanks again.

    Pete.

  4. #19
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    Sorry for the long wait, its sorted now, however it wasn't me that fixed it so i cannot tell you how it was solved. Thanks for all your help with this.



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