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Internet Related/Filtering/Firewall Thread, 4od plays ads only in Technical; Here on HGfL (Hillingdon) which lonks to LGfL we have the same problem. Would be good for a fix, if ...
  1. #16
    rad
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    Here on HGfL (Hillingdon) which lonks to LGfL we have the same problem.

    Would be good for a fix, if one is available.

  2. #17
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    Still have the issue here. Tis a shame it's taking so long.

  3. #18

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    You may still be able to get selected as a BETA tester for SeeSaw which shows 4oD (and Five / BBC).

    Just a thought as a temp workaround.

  4. #19
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    reported the problem to channel4 before reading the thread.

    below is the reply for a laugh: (I did tell them we were a school going through a LGFL connection)

    Thank you for your email regarding 4oD.

    Thank you for your e-mail. We are very sorry to read that you have hada problem using the 4oD service.

    We are aware that some users are having difficulties when watching some of our programmes and that this problem seems to be worse at peak times. Our technical teams have been looking into this as a matter of urgency and they think they have traced it to some specific technical issues coping with very high demand on our video delivery platforms.

    If you are experiencing slow loading times, attempting the following steps may help you gain access to the video;

    *Refresh your Internet browser (Press F5) *Turn off your computer and reboot again after 1 min *Power off your internet broadband modem for 30 seconds and then power It back on again.

    Should problems persist, attempt to use 4oD during off peak hours as this may help improve your viewing experience.

    We are working hard to solve these problems, so please keep trying and we apologise for the inconvenience this has caused you.

    If you require further information, feel free to email me back or visit Channel 4 FAQs

    Regards,

  5. #20

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    Quote Originally Posted by TYO View Post
    reported the problem to channel4 before reading the thread.

    below is the reply for a laugh: (I did tell them we were a school going through a LGFL connection)

    Thank you for your email regarding 4oD.

    Thank you for your e-mail. We are very sorry to read that you have hada problem using the 4oD service.

    We are aware that some users are having difficulties when watching some of our programmes and that this problem seems to be worse at peak times. Our technical teams have been looking into this as a matter of urgency and they think they have traced it to some specific technical issues coping with very high demand on our video delivery platforms.

    If you are experiencing slow loading times, attempting the following steps may help you gain access to the video;

    *Refresh your Internet browser (Press F5) *Turn off your computer and reboot again after 1 min *Power off your internet broadband modem for 30 seconds and then power It back on again.

    Should problems persist, attempt to use 4oD during off peak hours as this may help improve your viewing experience.

    We are working hard to solve these problems, so please keep trying and we apologise for the inconvenience this has caused you.

    If you require further information, feel free to email me back or visit Channel 4 FAQs

    Regards,
    I reported it to 4OD a few months back as was having the same problem. They sent me an email similar to yours, only ours was banging on about firewalls and adding rules and such like..... "errr, no! I think I'll just go without thank you very much!"

  6. #21

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    Yeah ... the problem is that even when WE contact the 4oD team we get the standard response to start with ...

    Work is still ongoing and people are being prodded. It has been raised at a national level to take into account the number of RBCs / LAs affected ...

    In a similar fashion 5player is still ongoing too. We know the fix and are just waiting for someone to action it!

  7. #22

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    Massive necro/bump!

    Just had a teacher in about this, I recall seeing a bulletin from LGfL saying channel4 needed to change something but we still seem to be unable to watch 4od content (bar ads).

    We're in LGfL (Havering), has any LA/School made any progress with this issue?

  8. #23

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    oops ... sorry, not done an update for a while.

    The position as mentioned in this thread 4oD Player and EMBC still stands. Today's regional tech meeting for EMBC was cancelled due to some places still being impassable so I don't have any more of an update other than C4 know they need to make some code changes and they are not simple ones either. If I get a better update soon I will post it to both threads.

  9. #24
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    Has there been any more progress ? I am connecting via the HGFL
    Last edited by soapyfish; 3rd February 2011 at 10:39 AM. Reason: gramatical

  10. #25

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    Hot off the press today (In the EMBC tech meeting atm) is that Synetrix spoke with C4 yesterday ... who have turned round and said "yeah ... we know it still doesn't work ... waiting for our providers to do stuff ... should have news next week" but we are still pushing ...

    This is still a problem for a number of RBCs and ISPs ...

  11. 2 Thanks to GrumbleDook:

    round2it (3rd February 2011), soapyfish (3rd February 2011)

  12. #26
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    One year on and still no joy thanks for all your work on this GrumbleDook

  13. #27

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    Quote Originally Posted by round2it View Post
    One year on and still no joy thanks for all your work on this GrumbleDook
    Thanks go to EMBC staff who are constantly on the case of this, trying to get something done ... only a messenger here.

  14. #28
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    Grumbledook,

    This is something that we are aware of, however, some of the suggestions from Channel4 during our discussions have already been - to say the least - interesting. We are still talking to Channel 4 at the moment, and we are seeing what else they can come up with.

  15. #29
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    Sorry to thread dredge, but are people still having problems playing 4OD content in their schools? For me it's the same as everyone else. Adverts play, and as soon as the content lines up it errors.

  16. #30

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    Still a problem for us too, basic channel. But if C4 aren't prepared to take it seriously, I'm certainly not going to.

  17. Thanks to Roberto from:

    basicchannel (27th February 2012)



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