Internet Related/Filtering/Firewall Thread, Laptop Cannot Display HTTPS Sites in Technical; I've just set up a new laptop for one of our staff; she says that on her network at home ...
5th January 2010, 03:53 PM #1
Laptop Cannot Display HTTPS Sites
I've just set up a new laptop for one of our staff; she says that on her network at home (wireless using the standard Sky router), she can only access http, not https - all her other PCs and Macs at home are fine. I've connected it to the network in school, both wired and wireless, and it worked without issue. She's reasonably savvy, so I'm willing to believe her when she says there's a problem, but I can't replicate it.
Any suggestions as to what I should be looking for?
To further diagnostics, I may well take her laptop home and see what it does on my router (also Sky, conveniently) or try my laptop on her home network.
5th January 2010, 03:55 PM #2
Is there a proxy set for https but not http?
5th January 2010, 03:56 PM #3
- Rep Power
try making her My Settings folder available offline
5th January 2010, 04:00 PM #4
@jamesreedersmith - No proxy at home.
@riskyburden - how would I do that?
5th January 2010, 04:02 PM #5
No is there a proxy at school that you are applying settings for and then only removing the http proxy setting at home leaving the https proxy set.
5th January 2010, 04:02 PM #6
Does the laptop have any kind of filtering software installed?
5th January 2010, 04:03 PM #7
is it the security settings on IE? or are you using policy central? i had a problem at my last school where pc would randomly block machines accessing the internet (or at least thats what we thort it was, but as soon as we removed it it worked fine)
5th January 2010, 04:04 PM #8
- Rep Power
My Computer - Tools - Folder options - enable offline files.
Then (I'm assuming the laptop is setup on the domain) goto the mapped network drive for her work area (this is whilst the laptop is logged on to the domain) and right click on the My Settings folder and make available offline.
I've had to do this on our network because https sites write to your My Settings folder and because the laptops are part of a domain their profiles and my docs are on the server so when they taker them home it can't get to the My Settings so it doesn't work.
Last edited by riskyburden; 5th January 2010 at 04:08 PM.
5th January 2010, 04:05 PM #9
Try resetting IE to defaults and install FF to see if you have the same issue. I have seen some security/AV software incorrectly configured which can block secure traffic.
5th January 2010, 04:11 PM #10
Don't think so. The proxy settings are restricted from the users, but a little third-party app is en/disabling them basically by selecting/deselecting the "use a proxy" tick box in the LAN settings tab.
Originally Posted by jamesreedersmith
5th January 2010, 04:12 PM #11
Now, that sounds plausible - I'll try that when next I've got the laptop in my hands...
Originally Posted by riskyburden
5th January 2010, 04:27 PM #12
We had this issue about two years ago, in the end i reset the GPO's back to default on the laptop.
secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose
Fixed the issue for me.
8th January 2010, 11:05 PM #13
I have once seen this behavior with HTTPS sites when a user installed some software from a major ISP who will remain nameless on her home laptop.
Resetting IE to defaults immediately resolved the problem.
That said the behavior manifested itself both in school and at home (she brought it to us when she was having problems with logon to Windows Live mail and we were able to replicate in school).
This does sound rather like offline files.
10th January 2010, 12:15 PM #14
This can also happen if the user's profile has got slightly mangled. Try getting them to log on as a different user - if that user can access https sites then I'd definitely look at clearing out and giving them a new profile.
By adhutton in forum Internet Related/Filtering/Firewall
Last Post: 2nd October 2009, 10:56 AM
By witch in forum Hardware
Last Post: 12th March 2009, 11:46 PM
By WithoutMotive in forum General Chat
Last Post: 29th January 2009, 04:29 PM
By jamin100 in forum General Chat
Last Post: 19th February 2008, 04:08 PM
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)