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26-11-2009, 04:20 PM
| #1 |
  Join Date: Sep 2006 Location: In your head...
Posts: 637
  Thanks: 69
Thanked 102 Times in 75 Posts
Rep Power: 27   |  Smoothwall database problem The logs show : "smoothwall Unable to connect to the database to run reports, or insert new information." Can anyone shed any light on what this might be and how to resolve it? |
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26-11-2009, 04:28 PM
| #2 |
  Join Date: Sep 2006 Location: Leeds
Posts: 1,958
 Thanks: 170
Thanked 260 Times in 194 Posts
Rep Power: 59 | Could be you have run out of diskspace? That often causes the db to go dead, but not the filter. We have had a few DB pruning issues recently too. May be worth a call to support if it isnt a disk issue. Are you patched up to FP3 level? |
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| Thanks to tom_newton from: | duncane (08-01-2010)
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26-11-2009, 04:32 PM
| #3 | |
| Join Date: Sep 2006 Location: In your head...
Posts: 637
Thanks: 69
Thanked 102 Times in 75 Posts
Rep Power: 27 | Quote:
In relation to that, we did actually increase disk space from 8.00GB to 20.00GB and that seems to have cleared the original problem I reported, but this database 'thing' has surfaced since then, in fact, after we restarted. Under "Network Guardian Updates", it says "there are no updates", so I guess we are all patched up? Last edited by theeldergeek; 26-11-2009 at 04:56 PM.. | |
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26-11-2009, 05:30 PM
| #4 |
  Join Date: Jun 2005 Location: Lancashire
Posts: 7,027
 Thanks: 74
Thanked 481 Times in 368 Posts
Rep Power: 109   | I currently have a support call open about the very same thing... I should really chase them up on that  |
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26-11-2009, 05:52 PM
| #5 |
| Join Date: Sep 2006 Location: Leeds
Posts: 1,958
Thanks: 170
Thanked 260 Times in 194 Posts
Rep Power: 59 | Ric - give your account manager the ticket and they can chase up if you are waiting for a response from support. I know this week has been busy for them - Tim's out in the states helping set up a support operation there, and they have had a run of ill luck with sick-notes  |
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26-11-2009, 06:00 PM
| #6 | |
| Join Date: Sep 2006 Location: Leeds
Posts: 1,958
Thanks: 170
Thanked 260 Times in 194 Posts
Rep Power: 59 | Quote:
The database may have gotten knotted up before you moved to a larger disk. Hard to know exactly how without seeing it - but you could try the database optimise thingy.. sorry, working from home today so I cant give you chapter and verse | |
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