Smoothwall SG2008 reports are blank

ssiruuk2 · 18-11-2009, 03:50 PM

I can get information out of our smoothwall about students internet access via Information > Logs > Web filter but if I try and run any report from within Information > Reports they all come back blank.

Any ideas?! Logging server and database server are ticked green on the Smoothie homepage.

tom_newton · 19-11-2009, 09:22 AM

Database server is probably running, but something fishy is within. Suggest getting support to have a poke about - sometimes the database gets itself confused and needs a bit of a kick up the backside to start working again!

mounters · 19-11-2009, 09:31 AM

I'm seeing exactly the same thing happening here. It happened after the FP3 update was applied, so I'm guessing that this has made some database changes which the SG didn't like. I'm going to try and rebuild the database over the weekend to see if that sorts it. Would be interesting to know if many others have seen the same fault after applying FP3.

ChrisH · 19-11-2009, 09:42 AM

I had this on my old install. But my fresh one seems to be working. Smoothwall support will fix it for you. I just never got round to getting them remote access for us so it got left for ages.

mounters · 19-11-2009, 09:45 AM

Quote:

Originally Posted by ChrisH

I had this on my old install. But my fresh one seems to be working. Smoothwall support will fix it for you. I just never got round to getting them remote access for us so it got left for ages.

Yeah I had it before, but support fixed it (when I still had some support left). Then after FP3 it's broken again!

tom_newton · 19-11-2009, 10:01 AM

@mounters - talk to your account manager (just ring sales and ask if you dont know who that is) and I am sure they will manage to sort something out for you. I'd go poking about there myself for you but i am out of the office.

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18-11-2009, 03:50 PM	#1
ssiruuk2 Join Date: Feb 2008 Posts: 233 Thanks: 11 Thanked 38 Times in 30 Posts Rep Power: 12	Smoothwall SG2008 reports are blank I can get information out of our smoothwall about students internet access via Information > Logs > Web filter but if I try and run any report from within Information > Reports they all come back blank. Any ideas?! Logging server and database server are ticked green on the Smoothie homepage.

19-11-2009, 09:31 AM	#3
mounters Join Date: Mar 2006 Location: Durham Posts: 54 Thanks: 5 Thanked 13 Times in 12 Posts Rep Power: 11	I'm seeing exactly the same thing happening here. It happened after the FP3 update was applied, so I'm guessing that this has made some database changes which the SG didn't like. I'm going to try and rebuild the database over the weekend to see if that sorts it. Would be interesting to know if many others have seen the same fault after applying FP3. Last edited by mounters; 19-11-2009 at 09:32 AM.. Reason: I can't spell - need more coffee!

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Smoothwall SG2008 reports are blank

19-11-2009, 09:22 AM	#2
tom_newton Join Date: Sep 2006 Location: Leeds Posts: 1,958 Thanks: 170 Thanked 260 Times in 194 Posts Rep Power: 59	Database server is probably running, but something fishy is within. Suggest getting support to have a poke about - sometimes the database gets itself confused and needs a bit of a kick up the backside to start working again!

19-11-2009, 09:42 AM	#4
ChrisH Join Date: Jun 2005 Location: East Lancs Posts: 4,414 Thanks: 21 Thanked 101 Times in 92 Posts Rep Power: 35	I had this on my old install. But my fresh one seems to be working. Smoothwall support will fix it for you. I just never got round to getting them remote access for us so it got left for ages.

19-11-2009, 10:01 AM	#6
tom_newton Join Date: Sep 2006 Location: Leeds Posts: 1,958 Thanks: 170 Thanked 260 Times in 194 Posts Rep Power: 59	@mounters - talk to your account manager (just ring sales and ask if you dont know who that is) and I am sure they will manage to sort something out for you. I'd go poking about there myself for you but i am out of the office.

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Smoothwall SG2008 reports are blank