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Internet Related/Filtering/Firewall Thread, OFSTED blocked by BGFL in Technical; hi, i was wondering if anyone has come across the issue of OFSTED being blocked by the BGFL? emails from ...
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    OFSTED blocked by BGFL

    hi,

    i was wondering if anyone has come across the issue of OFSTED being blocked by the BGFL?

    emails from both ways are blocked, sending and receiving.

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    alan-d's Avatar
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    Not to and from Ofsted but we are having problems of BGFL blocking emails - especially those with the surname 'Young'.

    They haven't worked out how to adjust the filters yet!

    Call it into the helpdesk - they may realise that our problems are more widespread than they think.

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    Michael's Avatar
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    You'll also find that BGFL block anything incoming from yahoo.com and hotmail.com, even if it's perfectly fine content wise. It's lazy filtering really.

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    Michael's Avatar
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    A Governor from one of my schools wrote to BGFL recently and asked how are parents supposed to contact the school, bearing in mind a large percentage are going to use Yahoo, Hotmail, Gmail etc... they haven't replied as yet. I'm glad it's not just me thinking maybe the filtering is just a little bit too OTT.

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    this is coming from OFSTED a governing body, very unlikely that they will be sending malicious content.

    we have contacted BGFL, they have replied by saying that they cant put OFSTED on some kind of white list, which would allow those emails.

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    CHR1S's Avatar
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    L2ICT are having their own emails filtered out, it took me pointing it out to them to even realise! There are no warnings that emails are being filtered either.

    I have a call logged with them now, seems its not very high priority tho! LOL!!!

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    alan-d's Avatar
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    Quote Originally Posted by yusuf7 View Post
    this is coming from OFSTED a governing body, very unlikely that they will be sending malicious content.

    we have contacted BGFL, they have replied by saying that they cant put OFSTED on some kind of white list, which would allow those emails.

    Keep the case open and say you are not satisfied with their solution. You will need to supply them with example emails that have been blocked.

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    skysock's Avatar
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    We are still waiting for a reply on why they are filtering ofsted communication surely as a goverment inspection body the BGFL should put these people on there white list.

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    I don't seem to have hotmail.com emails blocked here. Just sent a test email from my hotmail account and recieved it without a problem. Strange eh?!

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    sparkeh's Avatar
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    Quote Originally Posted by Michael View Post
    they haven't replied as yet.
    The answer is probably been blocked somewhere

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    CHR1S's Avatar
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    Quote Originally Posted by sparkeh View Post
    The answer is probably been blocked somewhere
    I wouldnt joke, it probably has!

    So far I have had blocked -

    Quotes from companies Ive used for years.
    Lots of generic emails from L2ICT including the incident logs for calls raised.
    In school email from my office manager to me and vice versa.
    Important emails to the head about important things.
    Mail from staff private email accounts to school email accounts.
    Any email with an attachment that could remotly be a virus, zip/rar/renamed zip/rar.
    eReceipts of purchases online
    emails from myself to other .bham.sch.uk schools

    And those are the ones I know about in the last few weeks and not a single one was reported as being blocked and in some cases the email vanished all together and didnt get put in the filtered spam folders!

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    machin05's Avatar
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    Quote Originally Posted by CHR1S View Post
    I wouldnt joke, it probably has!

    So far I have had blocked -

    Quotes from companies Ive used for years.
    Lots of generic emails from L2ICT including the incident logs for calls raised.
    In school email from my office manager to me and vice versa.
    Important emails to the head about important things.
    Mail from staff private email accounts to school email accounts.
    Any email with an attachment that could remotly be a virus, zip/rar/renamed zip/rar.
    eReceipts of purchases online
    emails from myself to other .bham.sch.uk schools

    And those are the ones I know about in the last few weeks and not a single one was reported as being blocked and in some cases the email vanished all together and didnt get put in the filtered spam folders!
    Ouch!

    <sneeks off to check our school's filtered spam folder>

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    alan-d's Avatar
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    We've just had another blocked for supposed bad language! Not even the option to get it released!

    BGFL NOTE: Teddy is going in the corner shortly
    Last edited by alan-d; 6th October 2009 at 09:28 PM.

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    localzuk's Avatar
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    All I can say is - at least you know you had things filtered. When email gets filtered by our LEA here, we don't know about it until the sender complains via phone. We then have to contact the LEA helpdesk and get their bods to search their logs by hand to find it.

    So, I've lost a massive amount of mail over time, I now get people to send faxes for most cases!

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    Quote Originally Posted by localzuk View Post
    All I can say is - at least you know you had things filtered. When email gets filtered by our LEA here, we don't know about it until the sender complains via phone. We then have to contact the LEA helpdesk and get their bods to search their logs by hand to find it.

    So, I've lost a massive amount of mail over time, I now get people to send faxes for most cases!
    Same here. Certain LAs seem to believe that school email shouldn't be useful for actually carrying out school business. For critical "need this done next day" email that don't contain sensitive info I cc an account I can pick up on the iPhone - at least that way I know it got through.

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