+ Post New Thread
Results 1 to 12 of 12
Internet Related/Filtering/Firewall Thread, Orange Broadband in Technical; Morning all, I've been an Orange broadband customer for years, but the service lately has been getting worse. Has anyone ...
  1. #1

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340

    Thumbs down Orange Broadband

    Morning all,

    I've been an Orange broadband customer for years, but the service lately has been getting worse. Has anyone else noticed this? I am based in the midlands area and I use my own router and not the supplied Live Box which is limited in various functions.

    I've lost connection now for about 12 hours and calling Orange they confirm there is a problem, or as they refer to it, many customers receiving "this page cannot be displayed" message. I've even tried changing DNS servers and still nothing. My router displays its IP configuration correctly but there's just nothing come down the line. I'm considering leaving them when my contract is up. The same thing happened a matter of months ago! What are your thoughts and experiences with Orange Broadband?

  2. #2

    SYSMAN_MK's Avatar
    Join Date
    Sep 2005
    Posts
    4,005
    Thank Post
    489
    Thanked 1,340 Times in 728 Posts
    Rep Power
    428
    Same issue here as of 12:30ish last night - Livebox says all is well, MSN works fine but internet doesn't work. Took 10 mins to bring up google wihout any images. Very poor!

  3. #3


    Join Date
    Sep 2007
    Location
    UK
    Posts
    5,413
    Thank Post
    1,436
    Thanked 876 Times in 562 Posts
    Rep Power
    645
    It's taken me 2 hours to get a connection!

  4. #4

    beeswax's Avatar
    Join Date
    Jul 2005
    Location
    England
    Posts
    2,285
    Thank Post
    285
    Thanked 225 Times in 153 Posts
    Rep Power
    131
    About 2 years ago my Orange broadband started going offline at 18:30 to 23:00 most weekdays. I was told it was just me, but as my daughter was then attending the local secondary school across the road she found out that quite a few people in the area were suffering the same problem. I put it down to throttling. I decided to go with Sky as we already had the TV package. The transfer proceeded smoothly and everything was well for about 2 months when my broadband connection failed altogether. To cut a long story short it turns out that Orange had claimed the unbundled line back and it took about a week to sort it out. As I'm doing an online degree you can imagine my panic at all this.
    I was still getting letters from Orange up to 18 months after all this took place saying they were going to cut me off if I didn't pay my outstanding line rental for the previous 18 months and send in the bailiffs despite being a Sky customer for that period and that they (Orange) sent me an email at the beginning of all this giving me the mac number for the transfer and thanking me for my business and expressing they were sad to see me go.
    Our network manager had a similar problem. My experience of Orange is that they are not a connected company.

  5. #5

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    I remember the Freeserve days were great, but then since Wanadoo and now Orange things have gone down hill. It's reassuring that it's not just me. Exactly as you describe SYSMAN_MK, my router displayed everything you'd expect, but no browsing was possible. A little strange. All is well now, but I wonder for how long? We shall see...

  6. #6

    beeswax's Avatar
    Join Date
    Jul 2005
    Location
    England
    Posts
    2,285
    Thank Post
    285
    Thanked 225 Times in 153 Posts
    Rep Power
    131

  7. #7

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    Maybe Orange have never heard of redundancy? The way the article is written it makes it sound like there's a single bunch of cables which brought the whole Orange network down.

  8. #8
    Galway's Avatar
    Join Date
    Jun 2007
    Location
    West Yorkshire
    Posts
    1,338
    Thank Post
    9
    Thanked 304 Times in 213 Posts
    Rep Power
    100
    It suprises me any of you are still with them.

  9. #9

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    17,680
    Thank Post
    516
    Thanked 2,451 Times in 1,897 Posts
    Blog Entries
    24
    Rep Power
    832
    I'm with BT and apart from a few minor glitches now and then, no major issues. I think in broadband supplying world it is that you get what you pay for. Orange is cheap for a reason.

  10. #10

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    It suprises me any of you are still with them.
    Orange's primary selling product is mobile phones/contracts and they offer broadband either free or for a small amount. Likewise with Sky, their primary selling product is television and they also offer broadband free. It makes sense instead of paying for a dedicated ISP which could be considerably more!

  11. #11

    Join Date
    Jul 2005
    Location
    Worthing, West Sussex
    Posts
    864
    Thank Post
    19
    Thanked 74 Times in 69 Posts
    Rep Power
    34
    Quote Originally Posted by Michael View Post
    Orange's primary selling product is mobile phones/contracts and they offer broadband either free or for a small amount. Likewise with Sky, their primary selling product is television and they also offer broadband free. It makes sense instead of paying for a dedicated ISP which could be considerably more!
    Having said that, it's the same with O2, but I have had their broadband for over a year now and it's been excellent - only one glitch when the box they provided broke, but swapped for a decent Netgear router and it's all been plain sailing

  12. #12
    DrPerceptron's Avatar
    Join Date
    Dec 2008
    Location
    In a house
    Posts
    922
    Thank Post
    34
    Thanked 134 Times in 114 Posts
    Rep Power
    41
    That all depends on if you can get O2 in your area...

    BT Wholesale is the only provider at my exchange...

    an i-plate made my line quicker and damn size more stable than it had been the last several weeks... Orange's tech support is just a complete waste of time and money...

    a side note - Orange is the only company I can think of to have its own dedicated (and occasionally viewed by orange staff) complaints site - Orange Problems - Index - Orange Broadband, Orange Email, Orange Mobile Phones - OrangeProblems.co.uk

SHARE:
+ Post New Thread

Similar Threads

  1. Vista & Orange Broadband Problem
    By triggmiester in forum Windows Vista
    Replies: 11
    Last Post: 7th January 2009, 11:53 AM
  2. Orange Livebox
    By LukeC in forum How do you do....it?
    Replies: 15
    Last Post: 4th July 2007, 10:38 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •