I've been upgraded - woohoo!

[kmount]

Yes thats correct. Its a Virgin Cable Modem (NTL:250)

I think mine is the 250 also (the virgin branded one though).

Worth giving them a quick ring, shouldn't be a big deal for them to sort out from their end if they can check the lock speed on the modem.

[mant01]

I think mine is the 250 also (the virgin branded one though).

Worth giving them a quick ring, shouldn't be a big deal for them to sort out from their end if they can check the lock speed on the modem.

Cheers kmount, I will give them a ring at the weekend if there is no change (not sure i have the time to sit and wait on the phone during the weekend lol)

[CESIL]

Sounds like the modems are the limiting factor. I am still on the original one supplied when I signed up for NTL cable broadband at (gasp) 150Kbps...since then the speed has just kept increasing...and the price has gone down

I have also come to realise that I am not as heavy an internet user as I thought..I only occasionally download an iso or two and haven't noticed any throttling of my connection...yet

[Jobos]

Had an email from NTL yesterday confirming my speed increase to 10Mb had gone through but on testing I was only getting 5Mb so I gave them a call. After trawling through the options I was on hold for 1 minute... Yes that’s right... on hold for 1 minute! The chap checked my details and said I needed a new modem as was on the old NTL 250 model and I would receive it in a few days. I take back everything I’ve said about NTL (well almost) .

[Batman]

Argh well that's annoying... cos I'm paying for 10 meg and I'm only getting 3

I need to call them about it, just not found it irritating enough yet!