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Internet Related/Filtering/Firewall Thread, Internet at home in Technical; Maybe the ISA Firewall Client (or some other) is installed and active?...
  1. #16
    Fuzzz's Avatar
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    Maybe the ISA Firewall Client (or some other) is installed and active?

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    Just a thought.

    Can you get her to bring the router in and configure it to YOUR home broadband connection to test?

    Never touched a "Home hub" so not sure how they configure.

    Once you have sussed how it connects, getting it set-up to her line would be easy to write down for her.

    And if she does look like Angelina Jolie, just make sure she doesn't kick the holy crepe out of you!

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    Is it something to do with the proxy settings on her laptop?

    also try the old plug it in via cable trick.

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    To add to above, can she actually ping the default gateway, i think it's .254 on those beasts - we've had a few issues at my current job where the proxy has been unticked but with no apparent reason the TCP/IP has been filled in, of course using totally different details to the homehub; could try add an alternate ip cfg using the basis:

    192.168.1.64 is first dhcp address on the homehubs
    192.168.1.254 is default gateway
    use the above as DNS entry

    Although, you've probably tried this a few times - just a suggestion

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    Also if possible get them to run IPConfig from the command prompt and see if the IP is acutally being assigned. A lot of the time with connection issues it will be the fallback 169 IP. If it is that then check the router for a mac filter, which some like orange liveboxes have enabled by defualt (After a time delay). This would have to be disabled to get it on the network.

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