Internet Related/Filtering/Firewall Thread, Internet at home in Technical; Maybe the ISA Firewall Client (or some other) is installed and active?...
12th March 2009, 12:16 PM #16
Maybe the ISA Firewall Client (or some other) is installed and active?
12th March 2009, 12:16 PM #17
Just a thought.
Can you get her to bring the router in and configure it to YOUR home broadband connection to test?
Never touched a "Home hub" so not sure how they configure.
Once you have sussed how it connects, getting it set-up to her line would be easy to write down for her.
And if she does look like Angelina Jolie, just make sure she doesn't kick the holy crepe out of you!
12th March 2009, 01:15 PM #18
Is it something to do with the proxy settings on her laptop?
also try the old plug it in via cable trick.
18th March 2009, 01:12 PM #19
To add to above, can she actually ping the default gateway, i think it's .254 on those beasts - we've had a few issues at my current job where the proxy has been unticked but with no apparent reason the TCP/IP has been filled in, of course using totally different details to the homehub; could try add an alternate ip cfg using the basis:
192.168.1.64 is first dhcp address on the homehubs
192.168.1.254 is default gateway
use the above as DNS entry
Although, you've probably tried this a few times - just a suggestion
18th March 2009, 01:19 PM #20
Also if possible get them to run IPConfig from the command prompt and see if the IP is acutally being assigned. A lot of the time with connection issues it will be the fallback 169 IP. If it is that then check the router for a mac filter, which some like orange liveboxes have enabled by defualt (After a time delay). This would have to be disabled to get it on the network.
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