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Internet Related/Filtering/Firewall Thread, School URL not visible to me in Technical; Can you ping www.primrosehillschool.org.uk for me please and then primrosehillschool.org.uk for me please as my hosting says they are both ...
  1. #1

    SimpleSi's Avatar
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    School URL not visible to me

    Can you ping
    www.primrosehillschool.org.uk for me please

    and then

    primrosehillschool.org.uk

    for me please

    as my hosting says they are both working fine but I think not

    Simon

  2. #2
    WithoutMotive's Avatar
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    Nothing… and a nice big "page does not exist" page from my ISP.

  3. #3
    IrritableTech's Avatar
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    I can get to your naked domain, but not the www's.

  4. Thanks to IrritableTech from:

    SimpleSi (17th May 2014)

  5. #4

    SimpleSi's Avatar
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    @WithoutMotive
    for both???

  6. #5
    IrritableTech's Avatar
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    Doesn't render to well though at the moment. I'm guessing some of the content is coming from www.

  7. #6
    WithoutMotive's Avatar
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    Tell a lie… Nothing for www.prrimrosehillschool.org.uk but a basic looking page for prrimrosehillschool.org.uk

  8. Thanks to WithoutMotive from:

    SimpleSi (17th May 2014)

  9. #7

    SimpleSi's Avatar
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    Thanks people
    Same as what I get

    Simon

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    DocHouse's Avatar
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    goes to virgin media search page for me on both

  11. #9


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    There's no DNS record for the www. address.

    The non www one works OK for me but the rendering is wrong because it's no doubt looking (and failing) to find the www. address for the other content.

    A DNS lookup against the servers responsible for the domain shows the supporting evidence accordingly:


    Code:
    dig @ns1.server19.ourlinuxnetwork.com www.primrosehillschool.org.uk | grep -A10 QUESTION
    ;; QUESTION SECTION:
    ;www.primrosehillschool.org.uk.	IN	A
    
    ;; AUTHORITY SECTION:
    primrosehillschool.org.uk. 10800 IN	SOA	ns1.server19.ourlinuxnetwork.com. bursar.primrosehill-euxton.lancs.sch.uk. 1395583053 10800 3600 604800 10800
    
    ;; Query time: 25 msec
    ;; SERVER: 109.109.131.153#53(109.109.131.153)
    ;; WHEN: Sat May 17 09:54:39 2014
    ;; MSG SIZE  rcvd: 152
    
    dig @ns1.server19.ourlinuxnetwork.com primrosehillschool.org.uk | grep -A10 QUESTION
    
    ;; QUESTION SECTION:
    ;primrosehillschool.org.uk.	IN	A
    
    ;; ANSWER SECTION:
    primrosehillschool.org.uk. 86400 IN	A	109.109.131.153
    
    ;; AUTHORITY SECTION:
    primrosehillschool.org.uk. 86400 IN	NS	ns1.server19.ourlinuxnetwork.com.
    primrosehillschool.org.uk. 86400 IN	NS	ns2.server19.ourlinuxnetwork.com.
    
    ;; Query time: 32 msec

  12. 2 Thanks to kmount:

    mac_shinobi (17th May 2014), SimpleSi (17th May 2014)

  13. #10

    mac_shinobi's Avatar
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    @kmount

    Where or what did you do to get that info ? A domain name lookup or something similar?

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    Sam_Brown's Avatar
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    Quote Originally Posted by mac_shinobi View Post
    @kmount

    Where or what did you do to get that info ? A domain name lookup or something similar?
    Looks like dig.

    Dig (command) - Wikipedia, the free encyclopedia

    Downloads | Internet Systems Consortium

  15. #12


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    Yep, dig on linux though you could do the same thing with windows nslookup.

    1. Nip to WHOIS Search, Domain Name, Website, and IP Tools - Who.is and pop in the domain, in this case primrosehillschool.org.uk and search
    2. Review the resulting information and find the nameservers responsible for the domain, in this case ns1.server19.ourlinuxnetwork.com & ns2.server19.ourlinuxnetwork.com
    3. Using dig/host/windows nslookup issue a command such as:

    Code:
    dig @ns1.server19.ourlinuxnetwork.com www.primrosehillschool.org.uk
    or

    Code:
    nslookup www.primrosehillschool.org.uk ns1.server19.ourlinuxnetwork.com

    By checking the nameserver(s) directly responsible for the domain you're bypassing the need to wait so much for dns propagation across the internet etc.

    HTH.

  16. #13

    SimpleSi's Avatar
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    I'm a novice at all this stuff.

    Do I need to do something in my control panel or is it something I need to get my hosting provider to do?

    Simon

  17. #14

    localzuk's Avatar
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    You need a CNAME DNS record which points www. at .primrosehillschool.org.uk.

  18. #15

    SimpleSi's Avatar
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    You need a CNAME DNS record which points www. at .primrosehillschool.org.uk.
    Is that something I need to do (I've got something called a Plesk Control Panel) or something my hosting provider should do?

    Simon

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