I've recently had an old problem come back where the internet at home drops out but it looks like you are connected. If you try and browse any website it just times out. If you try and load the admin page for the router it times out so I can't login to see the status but all the lights look like it is connected and indeed the status on the network connection on the PC thinks it's connected.
This time though I tried running a speedtest on the app on my phone and it actually shows that the download speed is fine, but when it tries to run an upload test it just times out and then fails. From the PC I can ping the router & google but I can't browse any websites and I'm assuming this is because I have no upload so my request isn't being passed on? The thing that I don't understand is why can't I connect to the router to check any settings? The only way I can resolve this is if I reboot the router at which point I can browse the internet and I cant navigate to the router webpage.
Is this a case of a carp router and by replacing it with something better could resolve the issue or could this be caused by a line fault?
Plusnet, but I've only just moved to them and had the issue before. I'm yet to contact them but they only provide a basic router which I swapped for an old BT HH which I had been using to see if it improved at all. But it seems like the problem may have gotten worse (certainly it was worse yesterday) so I'm not sure if buying a better router would help. I thought I'd ask here before going to their tech support.
Sounds like it could be A DNS issue, we get this now and again with the ISP which is local to us, no internet but all seems connected - happens when a DNS server goes offline. Try using 220.127.116.11 or 18.104.22.168 on your PC in network settings see if you get a connection again.
Although your router not responding is strange, Have you tried turning it off and back on again ?
@cpjitservices - lol yeah thats the only way it recovers. Every time it is rebooted it comes back ok. I'm just not sure why I can't get access to the routers webpage when it happens. I would have thought even if the problem was with the line, I would have been able to browse to the router page ok? It's as if something happens on the line which causes the router to jam up.
Get any relevant settings you need off of it and or make a backup of the config
Do a factory reset on the router and power it off and back on
If there are any firmware updates , do them to get it to the latest revision
Re configure manually and see if that's any better. As per above mentioned by others try google dns instead of your ISP's DNS
If it is still the same or being flakey etc then either get your ISP to send a replacement router or if you can get your own then do that. If its a virgin media super hub etc I would suggest your own router, put the super hub into modem only mode and use your router for wifi etc
When I have been with both sky and virgin media when the Internet connection stops working I have always had local connectivity ie between local devices and can still get to the web gui of the router
Last edited by mac_shinobi; 15th April 2014 at 12:42 PM.
Sounds like a faulty router, regardless of line state you should be able to login to it.
When it goes 'offline' is it still pingable ?
What does your computer or any connected device show as the default gateway and is that the same ip address you are using to access the web gui with ?
Worked fine connecting an ethernet cable from the aebs WAN port to the first LAN port on the super hub ( after placing / configuring the super hub into modem mode ) which made the super hub only be or act like a cable modem as the other features on the super hub are crap at best which left me to use my own router as just that a router with dual band WiFi
I tried setting my own router in both bridged mode and not ( worked both ways ). Just depends how you want to do it
In order for the VM modem to use or allow it to use and connect to your own router I think if you power cycle the vm super hub whilst its connected to your router and your router is powered on it will pick up the mac address of your routers WAN port etc ( going from memory here so could be wrong )
ok try changing your local DNS settings when it goes off see if that works.. could be a DNS issue .. would certainly rule it out if not.
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