Internet Related/Filtering/Firewall Thread, Can't open PDF files at home. in Technical; Boss has asked me to take a look at her laptop because she can't open PDF files at home. She ...
13th January 2014, 08:18 AM #1
Can't open PDF files at home.
Boss has asked me to take a look at her laptop because she can't open PDF files at home. She can get them fine at work, but they just aren't playing nice when she's not here.
We have proxy settings for the school WiFi, but she knows to disable them when she's not in. She's got Adobe Reader X, too.
It might just be me missing something obvious, but any help would be greatly appreciated!
13th January 2014, 09:08 AM #2
We had this problem on our CC4 network, when a teacher took their laptop home they couldn't open pdf docs. It turns out that Acrobat reader needs the folder that it puts into your roaming profile. If that isn't synced using offline files then it won't work. I'm not sure if you have a vanilla network or even if the problem is the same but it might give you a starting point. We have put fox-it on for them to use at home. Far easier and it just works.
Thanks to HarryMonkey from:
TomDrummer (13th January 2014)
13th January 2014, 09:47 AM #3
- Rep Power
We also have this issue and are running an RM CC4 network in school. We use the same fix as HarryMonkey describes, install Fox-it on the local machine (had no complaints since) and it is free software for PDF viewing. Just be cautious when installing this as I recall it being coupled with other software that you have to tick 'no' to during the install process.
13th January 2014, 10:44 AM #4
I think I should have enquired more about our new network, my Network Manager is off today and I only started in October. I'm completely green, in other words :P
I'll check out Fox-it, thanks
12th February 2014, 04:40 AM #5
- Rep Power
there are 3 ways to open a file
1 start adobe acrobat reader, choose file, open
2 double click a file
3 right click a file and choose Open With
you need to try 1 or 3.
also be aware many system by default do not show the File Extension ie the ".pdf" bit, so potentially you could be double clicking a ".somethingelse" file
Originally Posted by TomDrummer
12th February 2014, 02:35 PM #6
We sorted it out, recently thanks.
It was Outlook Online being a royal pain!
12th February 2014, 02:37 PM #7
What did you do resolve it and what was outlook online doing exactly to stop pdf files from opening ?
12th February 2014, 02:47 PM #8
Whinged about it to Microsoft, I believe.
My Net Manager sorted the job out.
Thanks to TomDrummer from:
mac_shinobi (12th February 2014)
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