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Internet Related/Filtering/Firewall Thread, Can't open PDF files at home. in Technical; Boss has asked me to take a look at her laptop because she can't open PDF files at home. She ...
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    TomDrummer's Avatar
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    Unhappy Can't open PDF files at home.

    Boss has asked me to take a look at her laptop because she can't open PDF files at home. She can get them fine at work, but they just aren't playing nice when she's not here.
    We have proxy settings for the school WiFi, but she knows to disable them when she's not in. She's got Adobe Reader X, too.

    It might just be me missing something obvious, but any help would be greatly appreciated!

    Cheers,
    Tom.

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    HarryMonkey's Avatar
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    We had this problem on our CC4 network, when a teacher took their laptop home they couldn't open pdf docs. It turns out that Acrobat reader needs the folder that it puts into your roaming profile. If that isn't synced using offline files then it won't work. I'm not sure if you have a vanilla network or even if the problem is the same but it might give you a starting point. We have put fox-it on for them to use at home. Far easier and it just works.

  3. Thanks to HarryMonkey from:

    TomDrummer (13th January 2014)

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    We also have this issue and are running an RM CC4 network in school. We use the same fix as HarryMonkey describes, install Fox-it on the local machine (had no complaints since) and it is free software for PDF viewing. Just be cautious when installing this as I recall it being coupled with other software that you have to tick 'no' to during the install process.

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    TomDrummer's Avatar
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    I think I should have enquired more about our new network, my Network Manager is off today and I only started in October. I'm completely green, in other words :P

    I'll check out Fox-it, thanks

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    there are 3 ways to open a file
    1 start adobe acrobat reader, choose file, open
    2 double click a file
    3 right click a file and choose Open With

    you need to try 1 or 3.

    also be aware many system by default do not show the File Extension ie the ".pdf" bit, so potentially you could be double clicking a ".somethingelse" file
    Quote Originally Posted by TomDrummer View Post
    Boss has asked me to take a look at her laptop because she can't open PDF files at home. She can get them fine at work, but they just aren't playing nice when she's not here.
    We have proxy settings for the school WiFi, but she knows to disable them when she's not in. She's got Adobe PDF Reader X, too.

    It might just be me missing something obvious, but any help would be greatly appreciated!

    Cheers,
    Tom.

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    TomDrummer's Avatar
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    We sorted it out, recently thanks.
    It was Outlook Online being a royal pain!

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    mac_shinobi's Avatar
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    What did you do resolve it and what was outlook online doing exactly to stop pdf files from opening ?

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    TomDrummer's Avatar
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    Whinged about it to Microsoft, I believe.
    My Net Manager sorted the job out.

  10. Thanks to TomDrummer from:

    mac_shinobi (12th February 2014)

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