Logged a call with Smoothie support Wednesday afternoon, chased it Thursday, Friday and this morning and it's still not even been assigned to an engineer yet......

Any sort of progress would be nice to see as opposed to my call being logged.........and thats it :\

It's also annoying because the issue is that Smoothwall whitelist doesnt whitelist. If it did I wouldn't be having a problem but for some reason something is hitting a whitelist policy and it STILL gets filtered, touched and manipulated. This has been tested at another school we work at by Smoothwall support and going directly through squid a site worked, when you go through guardian it didnt even though it was whitelisted.