Your school was contacted earlier this week regarding a technical issue which affects the KS3 ICT test logon process in schools running a Thin Client network. The technical problem manifests itself in unacceptably slow test logon times for the pupils. The issue is unlikely to affect the successful running of the test itself.
The development team continues to investigate the cause of the issue, however at this time we regret to advise you that we do not have a solution to resolve it. We are keen that you continue to be involved in the pilot and are able to run tests successfully and would therefore like to provide you with the following advice for running successful test sessions.
Prior to a test session, log all pupils onto the DPS (Delivery Point System). It is advisable to allow up to 40 minutes for this activity if possible. When pupils enter the classroom the test will then be ready to initiate and all pupils will be presented with the test instructions screen. It is important to ensure that pupils are directed to sit at the appropriate workstation (i.e. the workstation that has been logged onto with their specific username and test password details). We understand that this may require some adjustment to the school timetable and also appreciate that you may not have the resource capacity to carry out this activity. We have therefore reserved a limited amount of engineer resource to assist schools with the pre-test logon process. Please contact us at your earliest convenience if you will require assistance prior to your summative sessions so that we can discuss these arrangements. Please telephone the Customer Services Team.
Please accept our sincere apologies for any inconvenience that this issue has caused. In the meantime please be assured that we are endeavouring to find a solution to the issue as soon as possible.