As I'm sure you are aware the service, we have received with our new cashless system has been poor, causing inconvenience to the both you and the school. The fault has been... and is out of the school's control.
In the interests of having an efficient system we have made the decision to change the provider of this service and, following careful research, are now using...
While it is inconvenient to have to register with another system, we hope you will understand our reasons for doing so. We believe the level of service and support we will receive will be an improvement and are sorry that our initial choice of provider was not what we hoped.