Deal with staff who are demanding and don't value politeness
How do you deal with people who send requests especially via email, that could be better worded? I just find the tone of an email people send me really effects how I deal with it and the priority of their item goes way down the list, especially the people that like to hide behind big long complaining emails that they like to copy to every senior person they think actually cares they had to wait 20 seconds to login, and can never be bothered to actually speak to you? especially when they start ranting about having to do something in their own time, that one really makes me laugh as I end staying up 4.00am quite often working on servers because I can reboot an ESX box while their trying to email me to complain :D
my idea of a request sent to IT department should be along the lines of
My printer is working, I've tried printing and it seems stuck could you have a look at it please.
I have been unable to print, this is unacceptable you need to sort this out, this has wasted my time the students time blah blah blah, I am going to have to spend my own time now printing out the students work, as a department we need to be able to print at all times. We should not be expected to unjam the paper we jammed in the printer because we fed it with creased paper, and we want to access to print to every printer in the school whenever we feel like it from anywhere in the school and etc etc.