Just wanted to ask what (if any) software policies you have in place?
Currently we do not have one but I am looking to implement one, to give the Tech Support department the sole right to refuse the installation of requested software based on technical reasons.
If you are willing to share yours (if you use one), then I would be very grateful!
We have an IT purchasing policy which basically says that any purchases (software or hardware) are discussed with me beforehand, and that I may refuse to install something on grounds of incompatibility, unsuitability or licensing compliancy. Anything bought outside of this policy will be given "best endeavours" support only.
Thanks for that Nick.
Would it be possible to see a copy of this policy so that we can gather some ideas to create our own?
Promise not to steal it!
Or better still, I'll just attach it here...
You'll notice that it also contains more information on the issues surrounding licensing and a nod towards an SLA, so it is possibly wider-reaching than you're interested in, but it is a place to start.