Make a case for more staff
For a few months now I've been telling manglement I need more staff but they're not convinced.
After being given about 6 jobs that were all a priority (1 included photocopiers and the other telephones) in addition to the scores of other jobs logged by staff, I kind of lost it :Cry:
I am on the verge of sending a list to manglement specifying every single system, os, app, protocol, # servers, # switches, # WAPs, #of clients, # staff, # pupils etc that me + 2 noob technicians are being expected to support.
How should I make my case?
I have a helpdesk on which my team have logged almost 100 things to do in 3 days.
I've worked in IT for 11 years and schools for 7. I know what I need to be doing most of the time, but I don't have the time to do most of the things I should be doing!